Field Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara)

TR10 PerkinElmer Sağlık ve Çevre Bilimleri Ltd.; Fatih; On-site; TRY 60,000 - 90,000; Full time

Job summary

PerkinElmer is seeking a motivated Field Service Engineer for Türkiye (Adana, Mersin, Gaziantep, Ankara; Istanbul location). You will perform on-site installation, preventive maintenance, and repair of analytical instruments, ensuring optimal instrument performance and customer satisfaction.

You will travel up to 40% within Türkiye, provide high-quality technical support, and collaborate with international teams to improve service delivery and outcomes.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry, or a related technical discipline.

Responsibilities

• Install, maintain, and repair analytical instruments on-site.
• Provide after-sales technical support and ensure customer satisfaction.
• Respond to service requests within SLAs and diagnose complex issues.

Skills

Technical troubleshooting

Customer service

English & Turkish

Education

Electrical Engineering

Electronics

Communication Engineering

Chemistry

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleField Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara) Location(s) Istanbul

Job Description About the Role

We are looking for a motivated and customer-focused Field Service Engineer to join our team in Türkiye! In this role, you will be responsible for providing high-quality technical support, installation, maintenance, and repair services for our customers. You will play a key role in ensuring customer satisfaction, maximizing instrument performance, and supporting our growing service business. If you enjoy solving technical challenges, working directly with customers, and being part of a dynamic international environment, we'd love to hear from you!

Key Responsibilities

• Perform on-site installation, preventive maintenance, troubleshooting, and repair of analytical instruments and related equipment.
• Deliver excellent after-sales technical support while ensuring high levels of customer satisfaction.
• Respond to customer service requests and resolve technical issues within agreed Service Level Agreements (SLAs).
• Diagnose and troubleshoot complex technical problems to minimize instrument downtime.
• Identify opportunities to promote service contracts, accessories, and consumables.
• Maintain accurate service documentation, spare parts inventory, and equipment records.
• Ensure tools and test equipment are properly maintained and calibrated.
• Collaborate with internal teams to ensure efficient service delivery and continuous improvement.
• Identify opportunities to improve service efficiency and operational performance.
• Follow company procedures, quality standards, and safety requirements.
• Travel up to 40% within Türkiye to provide on-site technical support and service to customers.

Qualifications & Requirements

• Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry, or a related technical discipline.
• Minimum 3 years of experience in field service, technical support, or a similar role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Good command of English and Turkish, both written and spoken.
• Valid driver's license and willingness to travel up to 40% within Türkiye.
• Ability to work independently, manage priorities, and build strong customer relationships.
• Preferably based in Adana, Mersin, or Gaziantep, or willing to relocate to one of these locations.
• Candidates based in Ankara may also be considered.

Why Join Us?

At PerkinElmer, you will have the opportunity to work with advanced scientific technologies, develop your technical expertise, and contribute to delivering excellent customer experiences. You'll be part of a collaborative international environment where your technical knowledge, initiative, and commitment to customer success can make a real difference.

Are you ready to help improve the lives of millions of people and create a healthier world?

When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.