Customer Support and Office Administrative Specialist – Perten (Ankara)

PerkinElmer; Çankaya; On-site; TRY 90,000 - 120,000; Full time

Job summary

PerkinElmer Türkiye is seeking a Customer Support and Office Administrative Specialist to join our Ankara-based team. You will coordinate sales operations, customer orders, logistics, service administration and selected marketing activities to support growth of our Perten and Delta laboratory instrumentation business in Türkiye.

The role requires a Bachelor’s degree and 3+ years in a similar position, with excellent English and strong organizational skills.

Qualifications

• Bachelor's degree required.
• 3+ years in a similar role.
• Excellent written and verbal English.
• Strong planning and organizational skills.
• Ability to build relationships with large strategic accounts.

Responsibilities

• Prepare quotations, send and track them.
• Prepare sales documents, orders, registrations, and communications with Customer Care.
• Prepare delivery docs and track shipments.
• Monitor invoice flow and report to management.
• Coordinate warehouse and delivery processes.

Skills

Customer relationship

English proficiency

Organizational skills

Project coordination

Education

Bachelor's Degree

Tools

SAP

Job description

Job Title

Customer Support and Office Administrative Specialist – Perten (Ankara)

Location

Ankara

Job Description

Help Shape the Future of Food Quality

At Perten (a PerkinElmer company), we believe science drives progress. Our technologies help customers around the world improve food quality, safety and compliance through innovative analytical solutions. We're looking for an experienced and highly organized Customer Support and Office Administrative Specialist to join our Perten team in Türkiye. In this role, you'll support the growth of our Perten and Delta laboratory instrumentation business by coordinating sales operations, customer orders, logistics, service administration and selected marketing activities. If you enjoy working across teams, solving operational challenges and keeping complex commercial processes running smoothly, we'd love to meet you.

Job Responsibilities

• Preparing quotations, sending and tracking
• Preparing of sales documents, order forms, customer registrations, all communications with customer care
• Preparing delivery docs, sending and tracking
• Reporting the issued delivery notes of the orders to Customer Care for issuing invoices
• Creating order and tracking
• Follow-up Customs procedures in Turkey
• Providing documents and information requested by Turkey customs
• Ensure warehouse coordination during the delivery process, proper document flow and accuracy of documents
• Keeping track of invoices and reporting e-archive invoices to customers
• Keeping records of sales orders, entering each sales order/invoice into order tracking
• Monitoring the delivery status of products for dealers/customers and tracking product delivery
• Monitoring customers/dealers account status, payments and overdue tracking, sending regular reports every week to the management
• Keeping records and tracking of our stock equipment, inventory count and reporting to management
• Tracking vendor payments, filling out vendor registration forms
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Creating Contract/Quote for service contracts in SAP, entering contracts and sending and them to CC for invoicing
• Keeping track of service contracts and service orders invoices
• Carrying out transactions in SAP for returns and warranty replacement parts, returning and tracking defective parts to the Belgian Warehouse
• Provide data and guides to help the service team
• Manage and provide the office/administrative works, administrative assistance
• Providing company documents
• Getting the necessary works done in the office and following it up
• Carrying out and monitoring all requested marketing activities
• Making the necessary registrations and other procedures for the fairs, congress and business meetings
• Working with the marketing team and managing the process of graphics such as booth images, social post images and e-mail banners

Your profile

• Bachelor's Degree
• 3+ years of experience in a similar position.
• Demonstrated ability to establish and maintain relationships at a high level within large strategic accounts.
• Professional High Integrity Standards
• Result oriented: combination of a high level of independence but also being able to be part of a sales team.
• Excellent planning and organizational skills
• Problem solving abilities
• Excellent written, verbal communication and presentation skills.
• Very good written and spoken English.
• Self-motivated and energetic with a results-focused approach to achieving daily goals/activities.
• Aptitude to learn new systems and retain technical information.

Why Join PerkinElmer?

At PerkinElmer, you'll become part of a global organization committed to advancing science and improving lives. When you join us, you'll have the opportunity to:

• Work with market-leading laboratory technologies supporting the food industry.
• Collaborate with sales, service, customer care and marketing teams across an international organization.
• Develop broad experience across commercial operations, customer support, logistics and service administration.
• Grow your career while learning new systems, processes and technologies.
• Make a meaningful contribution to customer experience and business growth.

When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.