Export Operations Specialist - Growth & Ownership

Manuport Logistics (MPL); Fatih; On-site; TRY 90,000 - 140,000; Full time

Job summary

Manuport Logistics is seeking an Export Operation Specialist to join our growing team in Istanbul. You will manage end-to-end export activities, coordinate with shipping lines and partners, and ensure top-tier customer service throughout the shipment cycle.

The ideal candidate has a university degree, at least 2 years in export operations, strong English skills, and a proactive, solution-focused mindset. This role is based at our Istanbul HQ in Ataşehir and offers growth opportunities within MPL.

Qualifications

• University degree.
• Minimum 2 years of experience in export operations, preferably within an ocean freight forwarding or logistics company.
• Good command of written and spoken English.
• Strong customer and business orientation with an analytical and solution-focused approach.
• Strong communication, organizational, and interpersonal skills.
• No military obligation for male candidates.
• Position is based at our Istanbul HQ – Allianz Tower, Ataşehir.

Responsibilities

• Handle customer requests and inquiries in line with agreed service levels.
• Organize and coordinate end-to-end export transportation activities for assigned shipments.
• Ensure a high standard of customer service throughout the shipment process.
• Follow up on shipments and proactively communicate status updates and potential issues to customers.
• Identify solutions for operational issues and exceptions by coordinating with relevant internal departments and external partners.
• Coordinate with shipping lines, agents, suppliers, and other service providers to ensure smooth and timely operations.
• Ensure that all required shipment documentation and operational processes are completed accurately and on time.
• Support communication with relevant customer contacts regarding outstanding payments when necessary.

Skills

Customer orientation

Analytical thinking

Solution-oriented

Communication skills

Organizational skills

Interpersonal skills

Proactive attitude

Education

University degree

Tools

MS Office

Job description

Manuport Logistics is seeking an Export Operation Specialist to join our growing team in Istanbul. You will manage end-to-end export activities, coordinate with shipping lines and partners, and ensure top-tier customer service throughout the shipment cycle.

The ideal candidate has a university degree, at least 2 years in export operations, strong English skills, and a proactive, solution-focused mindset. This role is based at our Istanbul HQ in Ataşehir and offers growth opportunities within MPL.