Endoscopy Sales Operations Specialist

Stryker; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Stryker Türkiye is seeking a Sales Operations Administrator to keep the quotation-to-delivery cycle moving smoothly. You will own key order-to-cash activities, ensuring accuracy, compliance and timely visibility so sales representatives can focus on customers.

This onsite role supports pricing, quotes, records, account creation, returns and credits, and coordinates with Sales, Customer Service and Finance to drive smooth operations.

Qualifications

• University degree in Business Administration or related field.
• At least 2 years in sales operations or commercial administration.
• Advanced Excel with lookup and pivot functions.
• Working knowledge of Power BI and ERP order processes.
• Fluent in Turkish with strong written and spoken English.

Responsibilities

• Manage end-to-end order-to-cash process, reviewing hospital purchase orders and pre-orders against quotes and contracts.
• Prepare accurate customer quotations using approved price lists and contracts, including product codes and descriptions.
• Maintain order and customer records, verify information, track orders through shipment and invoicing, and escalate delays.
• Coordinate new customer account creation and master data updates; prepare credit limit requests with Finance.
• Process free-of-charge requests, returns and credits, and track credit notes and invoice cancellations.
• Coordinate deliveries with Sales, Customer Service and Operations; support hospital acceptance and local visits where no clinical support is required.
• Coordinate contract-required follow-ups and product training with Sales/Clinical teams; route complaints to Quality/Technical Service.
• Support forecasting and monthly reporting; lead weekly coordination on open items and blockers; simplify processes and standardize templates.

Skills

Excel/LOOKUPS pivot tables

Power BI

Order management

Turkish language

English communication

Education

Business Administration / Economics / Industrial Engineering / Health Management (or similar)

Bachelor's degree

Tools

ERP systems (MFG/PRO)

Job description

Stryker Türkiye is seeking a Sales Operations Administrator to keep the quotation-to-delivery cycle moving smoothly. You will own key order-to-cash activities, ensuring accuracy, compliance and timely visibility so sales representatives can focus on customers.

This onsite role supports pricing, quotes, records, account creation, returns and credits, and coordinates with Sales, Customer Service and Finance to drive smooth operations.