Sales Support Specialist

Stryker; Sancaktepe; On-site; TRY 300,000 - 420,000; Full time

Job summary

Stryker Türkiye is seeking a Sales Operations Administrator to own the end-to-end order-to-cash process for hospitals and distributors and to ensure orders are compliant and delivered on time. You will review POs, prepare accurate quotations, and maintain precise customer records.

You will collaborate with Sales, Customer Service, Finance and Quality teams, support forecasting, and help simplify processes while working onsite at Stryker facilities in Türkiye, enabling smooth operations and

Qualifications

• University degree in Business Administration, Economics, Industrial Engineering, Health Management or similar.
• Minimum 2 years of experience in sales operations, customer service or commercial administration.
• Advanced Microsoft Excel skills, including lookup functions and pivot tables.
• Working knowledge of Microsoft Power BI and enterprise resource planning order processes.
• Fluent in Turkish, with strong written and verbal communication skills in English.

Responsibilities

• Manage end-to-end order-to-cash process from hospital PO to invoicing.
• Prepare quotations using price lists and contracts; ensure product codes, registrations, and descriptions are complete.
• Maintain orders and records; track shipments and payments and escalate blockers.
• Coordinate new customer accounts and master data updates with Finance for credit limits.
• Support forecasting and monthly reporting; drive weekly coordination on open items and blockers.

Skills

Sales operations experience

Customer service experience

Education

Bachelor's degree or higher in Business Administration / Economics / Industrial Engineering / Health Management

Tools

Microsoft Excel

Power BI

ERP systems (MFG/PRO or similar)

Job description

Work Flexibility: Onsite Summary

Join Stryker’s Endoscopy team in Türkiye and help keep the commercial operation moving smoothly from quotation through delivery, returns and account maintenance. In this role, you will take ownership of essential sales administration so our sales representatives can spend more time with customers, while ensuring orders and customer requests are accurate, compliant, timely and visible across teams.

What you will do

Manage the end-to-end administrative order-to-cash process, reviewing hospital purchase orders and pre-orders against approved quotations and contracts before submitting complete orders to Customer Service. Prepare accurate customer quotations using approved price lists and contract pricing, completing required product codes, medical device registration information and product descriptions, while routing pricing exceptions for appropriate approval. Maintain order and customer records, verify account and product availability information, track orders through shipment and invoicing, and proactively escrow delays or blockers. Coordinate new customer account creation and master data updates for hospitals, regions and distributors, and prepare credit limit requests with Finance through completion. Process free-of-charge requests, product returns and exchanges, including required forms and approvals, and track credit notes and invoice cancellations through closure. Coordinate deliveries with Sales, Customer Service and Operations, verify invoice and delivery documentation, and support hospital acceptance requirements and local visits where no clinical support is required. Coordinate contract-required hospital follow-ups and product training with Sales and Clinical teams, and promptly route customer complaints or product malfunction reports to Quality and Technical Service. Support forecasting and monthly order, return and free-of-charge reporting; lead weekly coordination on open items and blockers; and continuously simplify processes, eliminate duplicate steps and standardize templates.

What you will need

Required University degree in Business Administration, Economics, Industrial Engineering, Health Management or a similar field. Minimum 2 years of experience in sales operations, customer service or commercial administration. Advanced Microsoft Excel skills, including lookup functions and pivot tables. Working knowledge of Microsoft Power BI and enterprise resource planning order processes. Fluent in Turkish, with strong written and verbal communication skills in English.

Preferred Experience

Preferred Experience in the medical device or healthcare sector. Knowledge of public hospital procurement processes in Türkiye, including medical device registration, public tender documentation and hospital acceptance procedures. Experience with MFG/PRO or a comparable enterprise resource planning system.

Additional Information

Work in line with Stryker’s Code of Conduct, Compliance Program. Raise critical compliance issues immediately. Hold the documents required under Turkish medical device sales and promotion regulations for any hospital-facing activity (to be confirmed with HR/RA).

Onsite role Travel Percentage: None.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.