IT Support Specialist: End-User Tech & Automation

Robert Bosch Group; Manisa; On-site; TRY 180,000 - 240,000; Full time

Job summary

Bosch in Manisa, Turkey is seeking an IT Support Professional within Workplace Support and Digital Enablement to deliver high-quality end-user support and optimize IT workplace environments. You will provide end-to-end 1st/2nd level support for desktops, laptops, mobile devices, and printers, manage local IT inventory, and drive simple automations with Microsoft Power Platform.

You will also run short practical sessions to boost digital skills.

Qualifications

• Bachelor’s degree in computer engineering, information technologies, or a related field.
• Minimum 2 years of experience in IT Support Services with ITIL knowledge.
• Strong customer orientation with excellent communication and problem-solving skills.
• Windows 11 and practical IT hardware knowledge.
• Experience with network connectivity and industrial device protocols; Power Automate/Power Apps is a plus.
• Team player motivated to self-learn and apply new knowledge.
• Advanced level of English, written and spoken.

Responsibilities

• Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobiles, printers and workplace technologies.
• Own lifecycle and manage local IT inventory with stock tracking and hardware asset management.
• Troubleshoot user issues and requests for authorizations, accounts and software; support industrial devices and connectivity.
• Collaborate with central/international IT teams and external partners on rollouts and service restorations.
• Build simple automations using Microsoft Power Platform and enable users with practical sessions.

Skills

Customer-focused

Communication skills

Problem solving

Windows 11

IT hardware knowledge

Team player

Education

Bachelor’s degree in IT

Tools

Microsoft Power Automate

Power Apps

CCNA

Job description

Bosch in Manisa, Turkey is seeking an IT Support Professional within Workplace Support and Digital Enablement to deliver high-quality end-user support and optimize IT workplace environments. You will provide end-to-end 1st/2nd level support for desktops, laptops, mobile devices, and printers, manage local IT inventory, and drive simple automations with Microsoft Power Platform.

You will also run short practical sessions to boost digital skills.