Global After-Sales & Dealer Performance Lead

Hyundai Motor Company; Maltepe; Presencial; TRY 420.000 - 620.000; Jornada completa

Descripción de la vacante

Hyundai Motor Türkiye invites you to join a global car manufacturer’s team focused on improving dealer After Sales performance and customer experience. You will work with dealers to implement Hyundai standards, analyze profits and KPI performance, and guide improvements across facilities, staff training, and marketing activities.

The role emphasizes process management, strong English skills, and a background in automotive business for a dynamic, customer-focused environment in Türkiye.

Formación

• Bachelor's degree from reputable university in related field.
• Strong process management and consulting skills.
• Advanced analytical capabilities with attention to detail.
• Result-oriented work style and problem solving.
• Excellent interpersonal, communication and collaboration skills.
• Open to change and innovation; adaptable mindset.
• High computer literacy; advanced MS Office knowledge required.
• Experience in automotive business or similar is a plus.
• Advanced level of written and spoken English.

Responsabilidades

• Support and guide dealers to implement Hyundai strategies & programs to improve After Sales business and maintain Hyundai standards (facility, manpower, After Sales processes) with regular dealer visits.
• Analyze dealers part & labor sales, profitability, customer satisfaction performance & KPI and create action plans for improvements.
• Guide dealers about customer complaints to ensure proper actions and consistent customer experience.
• Support and guide dealers to achieve parts and accessory sales targets.
• Follow up and analyze dealer staff skills and arrange on-the-job or Hyundai Academy training.
• Ensure Brand Identity standards at facilities and in customer communications.
• Guide dealers on local marketing activities aligned with HMTR strategies to grow sales.
• Assist Dealer Network Department during new facility openings, terminations, and renovations.
• Conduct market research, define customer needs and share insights with Field Service Manager.
• Provide regular reports on dealer After Sales operations to management.

Conocimientos

Bachelor's degree

Process management

Analytical skills

Problem solving

Interpersonal skills

MS Office

Automotive experience

English proficiency

Educación

Bachelor's degree in related field

Herramientas

MS Office

Descripción del empleo

Hyundai Motor Türkiye invites you to join a global car manufacturer’s team focused on improving dealer After Sales performance and customer experience. You will work with dealers to implement Hyundai standards, analyze profits and KPI performance, and guide improvements across facilities, staff training, and marketing activities.

The role emphasizes process management, strong English skills, and a background in automotive business for a dynamic, customer-focused environment in Türkiye.