Digital CX Lead — Elevate Digital Journeys (Hybrid)

Vodafone; Fatih; Hybrid; TRY 300,000 - 480,000; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & couns 3

Comprehensive private health insurance

Discounted price deals

Job summary

Vodafone Turkey seeks a Digital CX Lead to shape the customer experience across Vodafone’s digital channels, including the Yanımda App and website. You will collaborate with UX/UI Designers, Product Owners, Digital Product, Commercial and Care teams to deliver seamless, customer-centric experiences.

With a Bachelor’s degree and 0–2 years in Digital or CX roles, you will bring data-driven insights, strong communication, and cross-functional collaboration to improve journeys and drive meaningful

Qualifications

• 0–2 years in Digital, CX, Product, Business Analysis or related areas.
• Strong analytical and data-driven mindset.
• Fluent in English, both written and spoken.

Responsibilities

• Support the end-to-end customer experience across Vodafone’s digital channels.
• Analyze customer feedback, digital analytics and research insights to identify improvement opportunities.
• Contribute to designing and optimizing customer journeys with a customer-first mindset.
• Work closely with UX/UI Designers, Product Owners, Digital Product, Commercial and Care teams to deliver better customer experiences.
• Monitor digital CX performance and support action plans to improve key customer metrics.
• Coordinate cross-functional initiatives and follow up on delivery of CX improvements.
• Help define customer requirements for new digital features and enhancements.
• Prepare presentations, reports and recommendations for different stakeholders.
• Build effective relationships with internal stakeholders and contribute to cross-functional projects.
• Communicate insights and recommendations clearly to both technical and non-technical audiences.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Team collaboration

English proficiency

Education

Bachelor’s degree

Job description

Vodafone Turkey seeks a Digital CX Lead to shape the customer experience across Vodafone’s digital channels, including the Yanımda App and website. You will collaborate with UX/UI Designers, Product Owners, Digital Product, Commercial and Care teams to deliver seamless, customer-centric experiences.

With a Bachelor’s degree and 0–2 years in Digital or CX roles, you will bring data-driven insights, strong communication, and cross-functional collaboration to improve journeys and drive meaningful