DHL Kad Bo Ingilizce

m-plus-mena; Kâğıthane; Remote; TRY 201,000 - 268,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Social security

Job summary

Mplus Türkiye is seeking English-speaking Customer Service Representatives (m/f/x) for the DHL Backoffice Project. This 100% home office role offers professional, customer-focused support to DHL customers with empathy and effectiveness.

You will join a global outsourcing leader with training and ongoing support, attractive salary and meal allowance, social security and private health insurance from day one, and clear career development opportunities.

Qualifications

• Native-level English (C2) in written and spoken communication.
• Previous customer service experience preferred; logistics or e-commerce experience is a plus.
• Strong digital skills and familiarity with common PC applications.
• Ability to work independently and in a structured, solution-oriented manner.
• Strong customer focus, patience and excellent communication skills.

Responsibilities

• Provide written support to DHL customers.
• Respond to questions about shipments, delivery times, tracking, and related topics.
• Handle customer issues, complaints, and address changes.
• Collaborate with other departments to ensure smooth and efficient customer service.

Skills

English (C2)

Customer service

Digital skills

PC applications

Independent work

Communication

Job description

Join Our DHL Team!

Customer Service Representative – English – 100% Home Office

Mplus Türkiye, a leading provider of outsourcing services, is part of the internationally successful Mplus Group. With more than 14,500 employees worldwide, the group supports over 300 clients across various industries. As the largest member of the group, based in Istanbul, we manage international projects from Türkiye in more than 30 languages.

For our growing team, we are looking for English-speaking Customer Service Representatives (m/f/x) for the DHL Backoffice Project, one of the leading brands in international logistics and parcel delivery.

In this role, you will provide professional and customer-focused support to DHL customers by offering friendly, empathetic, and effective solutions.

Your Responsibilities:

• Provide written support to DHL customers.
• Respond to questions about shipments, delivery times, tracking, and other related topics.
• Handle customer issues, complaints, and address changes.
• Collaborate with other departments to ensure smooth and efficient customer service.

Your Profile:

• Native-level English (C2) in both written and spoken communication.
• Previous customer service experience is preferred; experience in logistics or e-commerce is an advantage.
• Strong digital skills and familiarity with common PC applications.
• Ability to work independently and in a structured, solution-oriented manner.
• Strong customer focus, patience, and excellent communication skills.

What We Offer:

• The opportunity to work on a renowned international project.
• Comprehensive training and continuous support.
• Attractive salary and meal allowance.
• Social security and private health insurance from the first day of training.
• Clear career development opportunities within a dynamic company.
• 100% home office – work comfortably from anywhere in Türkiye.

We look forward to receiving your application!