DevOps Service Engineer - MCCM

Vodafone; Çankaya; On-site; TRY 167,400 - 279,000; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counselling

Comprehensive private health insurance

Discounted products & services

Job summary

Vodafone is looking for a proactive individual to oversee Digital App and Web channels in Çankaya, Turkey. The role involves managing Business Continuity Management activities and ensuring operational excellence for PEGA platforms, UNIX/Linux, and Windows environments. Candidates must have experience with Agile methodologies, CI/CD processes, and a solid technical background in programming. The position offers a flexible benefits program and a hybrid working environment.

Qualifications

• 2–3 years of hands-on experience in operational support.
• Familiarity with Java and .NET applications.
• Working knowledge of CI/CD tools.

Responsibilities

• Manage Digital App & Web channels products and services.
• Ensure service delivery meets standards.
• Lead micro groups and projects.

Skills

UNIX/Linux and Windows operating systems

PEGA platforms

Java and .NET applications

Apache Tomcat

UNIX/Linux shell scripting

DevOps and Agile methodologies

CI/CD pipeline implementations

microservices architecture

NoSQL databases

Good communication skills

Teamwork and collaboration skills

Job description

What You’ll Do

• Responsible & service owner for Digital App&Web channels products and services
• Responsible for Business Continuity Management (BCM) activities for PEGA, including planning, coordination, and execution of BCM strategies and exercises
• Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service OPEX Management, Service Incident Management, Service Problem Management, etc.) for corresponding products and services
• Ensure the service delivery is meeting the business and operational standards
• Ensure appropriate measurement and reporting of service performance, usage and availability is in place in order to analyse the trends to identify and prioritize improvements
• Implement correct measurement of capacity demands
• Implement DevOps tools and life cycle processes on responsible services
• Implement Operational automation processes (test, deployment, alarm)
• Work in multiple Agile Squad teams and deliver outputs per each team
• Maintain a close relationship with the respective departments (marketing, project office, infrastructure, solution) to be aware of any changes to or additions to the current scope of the services
• Lead micro groups and projects

Who You Are

• 2–3 years of hands on experience working with UNIX, Linux, and Windows operating systems, including basic administration and operational support activities
• Experience supporting or working with PEGA platforms (MCCM / Pega products) in an application or operations support context
• Practical experience with Java and .NET based applications, including application monitoring, deployment, and operational support
• Experience working with application servers such as Apache Tomcat, including configuration, deployment, and troubleshooting activities
• Working knowledge of UNIX/Linux shell scripting; familiarity with Oracle PL/SQL environments for operational and support purposes
• Hands on exposure to DevOps and Agile methodologies, with experience working in Agile teams and sprint-based delivery models
• Experience participating in or supporting CI/CD pipeline implementations using commonly adopted DevOps tools
• Basic understanding of microservices architecture and related Technologies(Openshift), with exposure to containerized or distributed systems considered a plus
• Familiarity with NoSQL databases; experience with Cassandra is an advantage but not mandatory
• Strong teamwork and collaboration skills, with the ability to work effectively within cross-functional and Agile teams
• Ability to work under tight timelines in a dynamic and fast-paced environment, while maintaining attention to operational quality
• Good communication, interpersonal, and decision-making skills, with the ability to balance technical and business priorities
• Comfortable working in an international, multicultural corporate environment
• Excellent command of English (written and spoken), enabling effective communication in a global working environment

What’s In It For You

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services