Account Executive

NielsenIQ; Turkey; On-site; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Transportation allowance

Life and health insurance

Flexible working module

Monthly lunch ticket

Employee Assistance Program

Learning platforms and mentorship

Job summary

NielsenIQ in Istanbul seeks a Customer Service, Account Executive to support client reporting and data support, delivering accurate insights to drive client outcomes. You will manage relationships with Retailer clients, present analysis, and coordinate with internal teams in a global environment.

The role requires a university degree, 1.5 years in market research or related fields, strong English and Turkish communication, and proficiency in Excel and PowerPoint.

Qualifications

• University degree (preferably in Statistical, Mathematical or any other relevant field).
• Minimum 1.5 years of experience (Preferably in Market Research/Sales/Marketing/Trade Marketing).
• Excellent verbal and written communication skills in English and Turkish.
• Ability to deliver high-performing client servicing.
• Analytical mind coupled with interpersonal skills and computer literacy.

Responsibilities

• The Customer Service, Account Executive will assist in executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support.
• The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
• Is mainly responsible for managing relationships with assigned and prospective Retailer clients, developing insights, recommendations and proposals that help their clients’ succeed, achieving revenue targets and driving customer satisfaction.
• Develop deep industry knowledge related to clients’ businesses, understanding strengths and weaknesses, opportunities and threats faced by key market players.
• Develop a high level of visibility with key client contacts ensuring regular updating of clients’ needs.
• Present data analysis files to customers.
• Coordinating and communicating with internal teams.
• Take an active role in global internal projects.

Skills

Communication skills

English & Turkish

Presentation skills

Negotiation skills

Storytelling

Education

University degree

Tools

Microsoft Excel

PowerPoint

Job description

We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

• The Customer Service, Account Executive will assist in executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support.
• The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
• Is mainly responsible for managing relationships with assigned and prospective Retailer clients, developing insights, recommendations and proposals that help their clients’ succeed, achieving revenue targets and driving customer satisfaction.
• Develop deep industry knowledge related to clients’ businesses, understanding strengths and weaknesses, opportunities and threats faced by key market players.
• Develop a high level of visibility with key client contacts ensuring regular updating of clients’ needs.
• Present data analysis files to customers.
• Coordinating and communicating with internal teams.
• Take an active role in global internal projects.

QUALIFICATIONS

• University degree (preferably in Statistical, Mathematical or any other relevant field)
• Minimum 1,5 yearsof experience (Preferably in Market Research/ Sales/ Marketing/ Trade Marketing)
• Interest in the commercial industry
• FMCG sector experience/knowledge is an asset
• Good presentation and negotiation skills& visualization skills – interested in storytelling techniques
• Excellent verbal and written communication skills in English and Turkish
• Ability to deliver high-performing client servicing
• Analytical mind coupled with interpersonal skills -Computer-literate
• Comfortable working in a digital-enabled environment
• Ability to work within a virtual environment
• Ability to bring added value in teamwork
• Knowledge of Microsoft Excel, PowerPoint
• Based in Istanbul

WE OFFER:

• Transportation allowance
• Work in an international, multicultural environment
• Employee Assistance Program for all functions and levels
• Flexible working module
• Access to learning platforms, mentorship programmes, and educational support to keep developing your skills
• Peer-to-peer recognition program to enable feedback sharing and reward your achievements
• Life and health insurance
• Monthly lunch ticket

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion