Strategic Client Growth Partner

NielsenIQ; Fatih; On-site; TRY 400,000 - 700,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ is seeking a senior client-facing professional to drive growth with strategic clients. You will partner with clients and internal teams to identify opportunities, deliver insights, and ensure exceptional service delivery across analytics, insights, and customer service functions.

The role emphasizes leadership in managing strategic accounts, cross-functional collaboration, and translating insights into action while maintaining strong English and Turkish communication skills.

Qualifications

• Minimum 8 years of experience in client servicing, market research, consulting, or related fields.
• Ability to translate insights into actionable business recommendations.
• Demonstrated leadership managing strategic clients or cross-functional teams.
• Strong analytical and problem-solving skills with excellent interpersonal capabilities.
• Ability to work independently and collaboratively in a team.
• Excellent verbal and written communication skills in English and Turkish.

Responsibilities

• Develop strategic client growth plans by aligning business priorities and driving execution.
• Monitor client feedback and coordinate cross-functional stakeholders to address challenges and enhance service delivery.
• Manage client relationships and collaborate with Analytics, Insights, and Customer Service teams for high-quality recommendations.
• Lead client relationship management during issue escalation with timely resolutions.
• Own the Net Promoter Score (NPS) process and ensure service quality meets expectations.
• Partner with Commercial teams to reflect client requirements in account plans and discussions.
• Identify growth opportunities through day-to-day client engagement and support business development initiatives.
• Provide leadership across cross-functional teams to ensure exceptional client experience.

Skills

Client relationship management

Strategic thinking

Leadership

Analytical skills

Communication

Bilingual English & Turkish

Education

University degree

Job description

NielsenIQ is seeking a senior client-facing professional to drive growth with strategic clients. You will partner with clients and internal teams to identify opportunities, deliver insights, and ensure exceptional service delivery across analytics, insights, and customer service functions.

The role emphasizes leadership in managing strategic accounts, cross-functional collaboration, and translating insights into action while maintaining strong English and Turkish communication skills.