Danish Speaking Customer Service Specialist – English Required

GGM Gastro Türkiye; Fatih; On-site; TRY 350,000 - 550,000; Full time

Benefits offered by this job

Free daily bakery breakfast

Transportation allowance

Meal card

Private health insurance

Career development

Social events

Job summary

GGM Gastro Türkiye, an international company headquartered in Germany, is seeking a motivated Danish-speaking Customer Support Specialist to join our Istanbul office. Handle inquiries via email and phone, support after-sales service, and ensure high customer satisfaction by solution-oriented communication.

Requirements include Danish C1-C2 and English C1, a Bachelor’s degree, and experience with SAP or Salesforce CRM, plus MS Office proficiency.

Qualifications

• Danish at least C1-C2 and English at least C1.
• Bachelor degree required.
• Experience with CRM tools (SAP or Salesforce).
• Proficient in MS Office.
• Strong communication and teamwork skills.

Responsibilities

• Handle customer inquiries via email and phone in a professional and timely manner.
• Provide support for after-sales services and complaint management.
• Ensure high customer satisfaction through polite and solution-oriented communication.
• Collaborate with internal departments to resolve customer cases efficiently.
• Maintain accurate and up-to-date records in company systems.
• Comply with internal processes and quality standards.

Skills

Danish C1-C2

English C1

Customer service

Communication

Teamwork

Education

Bachelor's degree

Tools

SAP

Salesforce

MS Office

Job description

We are an international company headquartered in Germany, specializing in industrial commercial kitchen technologies. To strengthen our operations in Türkiye and maintain our high customer service standards, we are looking for a motivated and customer-oriented Danish Speaking Customer Support Specialist with at least C1 level of English to join our Istanbul office.

Responsibilities

• Handle customer inquiries via email and phone in a professional and timely manner
• Provide support for after-sales services and complaint management
• Ensure high customer satisfaction through polite and solution-oriented communication
• Collaborate closely with internal departments to resolve customer cases efficiently
• Maintain accurate and up-to-date records in company systems
• Comply with internal processes and quality standards

Requirements

• At least C1 - C2 level Danish and at least C1 Level of English
• Bachelor Degree required
• Experience with CRM tools such as SAP or Salesforce
• Experience in customer service or office roles is an advantage but not required
• Proficiency in MS Office applications
• Strong communication skills and ability to work well in a team
• Well-organized, reliable, and able to work independently
• Patient, service-oriented, and customer-focused mindset

What We Offer

• A position in an internationally successful company
• Flat hierarchies and a supportive, friendly team
• Free daily bakery breakfast, coffee, tea, and water
• Transportation allowance and monthly meal card
• Additional private health insurance (fully covered by the employer)
• Internal development and career growth opportunities
• Social events and company activities