Customer Success Lead

Taboola; Fatih; Hybrid; TRY 350,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Flexible working

Stock options

Perkbox

Job summary

Taboola is seeking a Client Success Lead to drive strategic agency and brand partnerships across Turkey and emerging markets. You will own relationship management, KPI-driven growth, pipeline forecasting, and cross-sell opportunities while collaborating from client offices and events.

If you bring 7+ years in digital marketing client roles and a deep Turkish ecosystem understanding, this role offers high-impact growth with hybrid work options and travel as needed.

Qualifications

• Agency and/or brand side background with campaigns and client ownership.
• Experience in KPI-based campaign management and optimization.
• Expertise in pipeline development and forecasting for revenue growth.
• Deep knowledge of the Turkish digital ecosystem and media agency landscape.

Responsibilities

• Act as trusted advisor to top agency and brand clients to drive growth and campaigns.
• Build strong client relationships and uncover new business within existing Book of Business.
• Analyze campaign data and create reports to demonstrate value of Taboola platform.
• Educate clients on best practices and new features to achieve goals.
• Support with campaign setup, tracking, and targeting; collaborate with Ad Ops on issues.
• Identify upsell/cross-sell opportunities and drive revenue growth.
• Lead client meetings and quarterly business reviews across Turkey and region.
• Spend time on-site with clients to strengthen relationships and represent Taboola.

Skills

Agency/Brand experience

KPI tracking

Pipeline forecasting

Turkish digital ecosystem

Relationship management

Analytical mindset

Growth mindset

Job description

Realize your potential by joining the leading performance-driven advertising company!

We’re seeking a dynamic and results-obsessed Client Success Lead to spearhead our most critical agency and advertiser relationships, with Turkey as your primary market and additional emerging markets in the future. You’ll be the strategic linchpin, empowering agencies and brands to achieve performance at scale through our comprehensive, end-to-end service. This isn’t just a client role; it’s a chance to shape the future of our vital partnerships across the region — driving transformative growth, while identifying and managing long‑term strategic partnerships and consistently unlocking new business opportunities.

We’re specifically looking for someone who comes from the agency and/or brand side — a person who has sat in our clients’ seats, understands how budgets are won and decisions are made, and brings that perspective into every conversation.

To thrive in this role, you’ll need:

• A background on the agency and/or brand (advertiser) side — you’ve built campaigns, managed clients or owned marketing from within, and you understand the agency and brand mindset from the inside
• Major plus; Experience leading a major automotive, large-scale tourism or health client on the agency side — or having worked in‑house at a brand within one of those verticals; candidates with this background will stand out
• 7+ years of experience in a results‑driven, client‑facing role within digital marketing, with a portfolio of successful brand case studies
• A strong understanding of KPI‑based campaign management and optimization, with a track record of exceeding client goals
• Expertise in pipeline development and precise forecasting, driving predictable revenue growth
• In‑depth knowledge of the Turkish digital ecosystem and media agency landscape, with a genuine passion for online marketing; exposure to other emerging markets is an advantage
• Experience managing diverse agency portfolios, prioritizing clients based on potential and driving portfolio growth
• A keen ability to identify and articulate opportunities for clients to achieve significant scale
• Exceptional analytical skills, with the ability to translate data into actionable insights and reports
• Outstanding relationship management and customer‑facing skills, with the ability to build rapport and trust with clients
• A proactive, ambitious self‑starter who creates their own momentum and goes after growth rather than waiting for it
• Excellent technological skills or the ability to quickly learn and master new technologies
• Fluency in Turkish is required; additional regional languages are a plus

How you’ll make an impact:

As a Client Success Lead, you’ll bring value by:

• Acting as a trusted advisor to our top agency and brand clients, understanding their unique needs and objectives. You’ll develop and execute tailored strategies to drive growth, scale campaigns, and ensure alignment with client KPIs
• Initiating and building strong client relationships with an eye toward uncovering new business possibilities within your existing Book of Business
• Diving deep into campaign data, uncovering actionable insights and creating compelling reports that demonstrate the value of the Taboola platform — using those insights to guide strategic recommendations and optimize campaign performance
• Proactively educating clients on best practices, new product features, and optimization strategies, empowering them to become experts on our platform and achieve their campaign goals
• Providing first‑level technical support, assisting with campaign setup, conversion tracking, and targeting; collaborating with our Ad Ops team to resolve complex technical issues
• Identifying and capitalizing on opportunities to upsell and cross‑sell our products and services, driving revenue growth through new product adoption and deeper account penetration
• Conducting regular client meetings, QBRs, and agency roadshows across Turkey and the wider region, building strong relationships with key stakeholders from day‑to‑day contacts to C‑level executives
• On‑Site Collaboration & Client Engagement: Spending dedicated time working from client offices, fostering deeper relationships and providing real‑time support. Attending industry events and social gatherings, representing Taboola as a key marketing partner
• Being a passionate advocate for your agency and brand partners within our organization, ensuring their needs are met and their voices are heard

Why Taboola?

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well‑being: With an office culture that’s international, social and supportive, Taboola offers very generous benefits including 20 days holiday, excellent health insurance, some flexible working, free breakfast and lunch every day, stock options and Perkbox to name just a few.
• Flexibility: We offer a hybrid work schedule with 3 days in‑office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest and Expedia.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below.

By submitting your application/CV, any personal information you provide will be subject to Taboola’s Employee Data Policy (https://www.taboola.com/pdf/taboola-employee-data-policy) Please review our policy carefully before submitting any of your personal information. You may contact us at [e-mail] with any questions about how we collect or use your personal information, or your applicable rights.