TextileGenesis Customer Service Specialist

Lectra; Turkey; On-site; TRY 180,000 - 300,000; Full time

Job summary

Lectra in Turkey is expanding its regional customer engagement team and seeks a Customer Service Specialist to support TextileGenesis Turkey and ensure traceability in supply chains for European and US brands. You will train suppliers, assist customers, and collaborate with global project managers to deliver superior service.

Ideal candidates have 3–5+ years in textile or sustainability, excellent English, and strong data analysis and MS Office skills.

Qualifications

• 3–5+ years in the textile industry, certification body, or sustainability domain.
• Excellent written and spoken English.
• Experience with MS Office and data analysis.

Responsibilities

• Train and onboard suppliers and provide support as needed.
• Ensure delivery of supply‑chain traceability in Turkey for Europe/USA brands.
• Collaborate with global project managers and other team members.
• Build strong customer relationships across diverse backgrounds.
• Work with product teams to provide user input for improvements.

Skills

Excellent English

Data analysis

MS Office

Customer focus

Problem solving

Multi-tasking

Communication

Education

Textile Engineering degree

Job description

Lectra is a major player in the fashion, automotive, and furniture markets, contributing to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. The group offers industrial intelligence solutions – software, equipment, data, and services – that facilitate the digital transformation of the companies it serves. In doing so, Lectra helps its customers push boundaries and unlock their potential. The group is proud to state that its 2,500 employees are driven by three core values: being open‑minded thinkers, trusted partners, and passionate innovators. Founded in 1973, Lectra reported revenues of 388 million euros in 2021 and is listed on Euronext (LSS).

For more information, please visit www.lectra.com

TextileGenesis™ – a Lectra company – is a pioneering traceability platform custom built for the textile ecosystem. The system creates radical transparency from fiber to retail and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5–6 tiers of the supplier ecosystem to create unprecedented traceability using Fibercoins. TextileGenesis™ has won major innovation awards and is emerging as the market leader in full supply‑chain traceability in the fashion industry.

As we now scale our operations, we are looking for world‑class talent to strengthen our regional teams.

About the position

We are currently expanding our customer engagement team in Turkey and are looking for a strong Customer Service Specialist who wants to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability and technology, are keen on driving change in the fashion textile industry, and are team players and leaders who stay ahead of the curve when it comes to delivering customer excellence.

Key Requirements

• 3‑5+ years of work experience in the textile industry, certification body, or sustainability domain; familiar with textile industry end‑to‑end supply chain. Good knowledge of sustainable textile materials will be a plus.
• Excellent written and spoken English.
• Customer focus with good oral and written communication to drive results.
• Ability to take ownership, strong “can‑do” attitude and good problem‑solving skills.
• Proficient in data analysis with extensive experience using MS Office tools.
• Capable of handling multiple tasks simultaneously.
• Overseas working or studying experience is a plus but not a must.
• Experience with Certification Body (GRS/RCS/RWS/OCS etc.), Transaction Certification or supply‑chain traceability is a plus but not a must.
• Textile Engineering degree is a plus.

You will play a key role in training and onboarding suppliers and providing support wherever necessary, ensuring delivery of supply‑chain traceability in the Turkey region to meet the project requirements of brands and retailers based in Europe and the USA. You will collaborate closely with global project managers and other project team members. The ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills and willingness to listen with an open mind will be key to succeeding in this role. You would also collaborate internally with the product team, providing inputs from users to improve the product.