Customer Service Specialist

Franklin Electric; Konak; On-site; TRY 167,000 - 279,000; Full time

Job summary

Franklin Electric in Izmir, Turkey is seeking a Customer Relations professional to support international customers by phone or direct contact, and to assist in related accounting tasks. You will stay updated on current product offerings, confirm payment details, coordinate shipments, handle customs paperwork, and resolve customer issues while maintaining records of order processing.

The role reports to the Customer Relations department and offers exposure to global logistics and cross-border

Responsibilities

• Stays up to date on current and former product offerings.
• Obtains international shipping quotes and follows correct processes for shipping products internationally.
• Understands the appropriate customs paperwork and the related timing.
• Works with customers to confirm payment details and receipt of funds prior to shipment.
• Provide customer feedback on the status of purchase orders and shipment details.
• Prepares, gathers, and forwards necessary documentation after shipment.
• Investigates and resolves customer issues.
• Provides input on other reports.
• Maintains records related to order processing.
• Performs other related duties as required or assigned.

Job description

Description

Responsible for performing various international customer relations functions for an assigned territory, to provide assistance to customers by telephone or direct contact. Assists in other customer accounting functions as needed.

Department: Customer Relations

Location: Turkey - Izmir

Description

Responsible for performing various international customer relations functions for an assigned territory, to provide assistance to customers by telephone or direct contact. Assists in other customer accounting functions as needed.

Key Responsibilities

• Stays up to date on current and former product offerings.
• Obtains international shipping quotes and follows correct processes for shipping products internationally.
• Understands the appropriate customs paperwork and the related timing.
• Works with customers to confirm payment details and receipt of funds prior to shipment.
• Provide customer feedback on the status of purchase orders and shipment details.
• Prepares, gathers, and forwards necessary documentation after shipment.
• Investigates and resolves customer issues.
• Provides input on other reports.
• Maintains records related to order processing.
• Performs other related duties as required or assigned.