Customer Relations Manager

Cornerstone Executive Search Türkiye; Fatih; On-site; TRY 600,000 - 1,200,000; Full time

Job summary

Cornerstone International Group Türkiye is seeking an Operations Manager to lead multiple operational teams, drive service levels, and deliver measurable improvements across processes, automation, and digital transformation. The role reports to General Manager in a fast-paced, customer-centric environment and offers direct exposure to senior leadership.

The ideal candidate will have a bachelor’s degree in a related field, 5+ years in operations management, strong analytics and English fluency,

Qualifications

• Bachelor’s degree in Business Administration, Engineering or a related discipline.
• Minimum 5 years of experience in operations management, customer operations or service operations.
• Previous experience in dynamic, customer-centric and high-growth environments.
• Proven people management experience with multiple teams.
• Strong analytical and problem-solving capabilities.
• Experience managing KPIs, SLAs and operational performance.
• Exposure to process optimization, automation and digital transformation initiatives.
• Fluent English, both written and spoken.

Responsibilities

• Lead and manage day-to-day operations and support teams.
• Ensure delivery of operational KPIs and service levels.
• Drive process optimization and continuous improvement initiatives.
• Develop and implement automation and AI-enabled operational solutions.
• Build, coach and motivate high-performing teams.
• Manage escalations and solve complex operational challenges.
• Collaborate with cross-functional stakeholders to improve customer and partner experience.
• Monitor operational performance and generate actionable insights through data analysis.
• Establish scalable processes and improve organizational efficiency.

Skills

Operations leadership

KPIs & SLAs

Data analysis

Stakeholder management

People management

Education

Bachelor’s degree in Business Administration or related

Tools

Data analytics tools

Job description

As Cornerstone International Group Türkiye, we are partnering with a new-generation, technology-driven and rapidly growing service platform to appoint an Operations Manager who will play a critical role in shaping operational excellence and leading customer and partner support functions.

This position offers the opportunity to work directly with senior leadership and make a tangible impact on business performance, customer experience and operational transformation.

The Role

Reporting directly to the General Manager, the Operations Manager will lead multiple operational teams and be responsible for delivering high service standards, driving process improvements and building scalable operational capabilities.

The successful candidate will thrive in a fast-paced, agile and entrepreneurial environment.

Key Responsibilities

• Lead and manage day-to-day operations and support teams.
• Ensure delivery of operational KPIs and service levels.
• Drive process optimization and continuous improvement initiatives.
• Develop and implement automation and AI-enabled operational solutions.
• Build, coach and motivate high-performing teams.
• Manage escalations and solve complex operational challenges.
• Collaborate with cross-functional stakeholders to improve customer and partner experience.
• Monitor operational performance and generate actionable insights through data analysis.
• Establish scalable processes and improve organizational efficiency.

The Ideal Candidate

• Bachelor's degree in Business Administration, Engineering or a related discipline.
• Minimum 5 years of experience in operations management, customer operations or service operations.
• Previous experience in dynamic, customer-centric and high-growth environments.
• Proven people management experience with multiple teams.
• Strong analytical and problem-solving capabilities.
• Experience managing KPIs, SLAs and operational performance.
• Exposure to process optimization, automation and digital transformation initiatives.
• Fluent English, both written and spoken.

Personal Attributes

We are looking for a professional who demonstrates:

• Hands-on leadership style.
• Strong ownership and accountability.
• Proactive and self-motivated mindset.
• Ability to operate effectively in ambiguity and change.
• Strong communication and stakeholder management skills.
• High adaptability and resilience.

Why Join?

• Opportunity to join a rapidly growing and agile organization.
• Direct exposure to senior leadership and strategic initiatives.
• High-impact role with significant ownership and visibility.
• Dynamic, entrepreneurial and collaborative culture.
• Opportunity to shape the future of operations through technology and innovation.