Customer Engineer - Thermal (Field Service Specialist)

Vertiv Group Corporation; Çankaya; On-site; TRY 130,000 - 190,000; Full time

Job summary

Vertiv Group Corporation is seeking a Customer Engineer - Thermal (Field Service Specialist) to install, commission, maintain, troubleshoot, and repair thermal and cooling systems at customer sites in Ankara and beyond. The role is field-based with domestic and international travel, requiring strong HVAC knowledge and a proactive, safety-focused mindset.

You will diagnose faults, perform measurements, and provide on-site technical support in a 24/7 service environment.

Qualifications

• Qualification from a vocational high school, technical college, or university in Mechanical Engineering, HVAC, Air Conditioning, Refrigeration, or related field.
• Technical knowledge of thermal cooling systems, air conditioning technologies, and associated equipment.
• Ability to read and understand electrical and mechanical schematics and technical drawings.
• Ability to effectively use electrical measuring instruments and technical service tools.
• Technical knowledge and field experience in installation, commissioning, maintenance, and troubleshooting activities.
• Preferably 3-5 years of field service experience within HVAC, cooling, thermal management, or related industry.
• Soldering and welding experience is desirable.
• Minimum B2 level English proficiency for understanding technical documentation and communication.
• Strong analytical thinking, fault-finding, and problem-solving skills.
• Customer-focused with strong communication and teamwork abilities.
• Willingness to work flexible hours and participate in a 24/7 service organization.
• No restrictions on domestic or international travel.
• Valid Class B driving licence and ability to drive actively.

Responsibilities

• Perform installation, commissioning, preventive maintenance, troubleshooting, and repair of thermal systems.
• Complete scheduled maintenance and service activities following procedures and quality standards.
• Diagnose faults, perform measurements, and implement technical solutions.
• Provide technical support to customers as part of a 24/7 service organization when required.
• Carry out service activities timely and ensure customer satisfaction.
• Prepare service reports, maintenance forms, and fault records and enter into systems on time.
• Provide customers with technical information regarding equipment operation and procedures.
• Identify and report technical risks, non-conformities, and improvement opportunities at customer sites.
• Perform field activities in line with procedures, quality standards, and OHS requirements.
• Travel domestically and internationally as required by business needs.

Skills

Field Service

HVAC Systems

Electrical Troubleshooting

Reading Schematics

Customer Service

Travel Ready

Soldering/Welding (Desirable)

Education

Technical degree in HVAC/Mechanical Engineering

Vocational High School Diploma

B2 level English

Tools

Electrical Measuring Tools

Technical Service Tools

Multimeter

Job description

Customer Engineer - Thermal (Field Service Specialist)

Location: Ankara, Turkey
Field-Based Position

JOB DESCRIPTION

Perform installation, commissioning, preventive maintenance, troubleshooting, and repair activities for thermal and cooling systems at customer sites, ensuring safe, reliable, and uninterrupted system operation.

DUTIES AND RESPONSIBILITIES

• Perform installation, commissioning, preventive maintenance, troubleshooting, and repair of thermal systems.
• Complete scheduled maintenance and service activities in accordance with technical procedures and quality standards.
• Diagnose faults, perform necessary measurements and inspections, and implement appropriate technical solutions.
• Provide technical support to customers as part of the 24/7 service organization when required.
• Carry out service activities in a timely and complete manner while ensuring customer satisfaction.
• Prepare service reports, maintenance forms, and fault records accurately and enter them into the relevant systems on time.
• Provide customers with technical information regarding equipment operation and basic procedures.
• Identify and report technical risks, non-conformities, and improvement opportunities detected at customer sites.
• Perform all field activities in compliance with company procedures, quality standards, and Occupational Health & Safety (OHS) requirements.
• Travel domestically and internationally as required by business needs.

QUALIFICATIONS

• Qualification from a vocational high school, technical college, or university in Mechanical Engineering, HVAC, Air Conditioning, Refrigeration, or a related technical field.
• Technical knowledge of thermal cooling systems, air conditioning technologies, and associated equipment.
• Ability to read and understand electrical and mechanical schematics and technical drawings.
• Ability to effectively use electrical measuring instruments and technical service tools.
• Technical knowledge and field experience in installation, commissioning, maintenance, and troubleshooting activities.
• Preferably 3-5 years of field service experience within HVAC, cooling, thermal management, or a related technical industry.
• Soldering and welding experience is desirable.
• Minimum B2 level English proficiency, with the ability to understand technical documentation and communicate effectively.
• Strong analytical thinking, fault-finding, and problem-solving skills.
• Customer-focused with strong communication and teamwork abilities.
• Willingness to work flexible hours and participate in a 24/7 service organization when required.
• No restrictions on domestic or international travel.
• Valid Class B driving licence and ability to drive actively.

Why Join Vertiv?

• Work with industry-leading thermal management and cooling technologies.
• Join a highly skilled field service team supporting critical customer infrastructure.
• Receive continuous technical training and development.
• Field-based role with autonomy and variety.
• Flexibility to work from home when not engaged in field activities or customer visits.

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