Customer Engineer - Power

Vertiv; Fatih; On-site; TRY 450,000 - 750,000; Full time

Job summary

Vertiv is seeking a Customer Engineer - Power to cover the Turkey region, primarily Istanbul area. This field-based role involves installation, commissioning, preventive maintenance, troubleshooting, and repair of UPS and battery systems.

You will diagnose faults, perform measurements, prepare maintenance forms, and provide technical customer support as part of a 24/7 service organization. Domestic and international travel may be required.

Qualifications

• 3–5 years of field service experience in UPS or relevant technical industry.
• Technical knowledge of UPS and battery systems.
• Ability to read electrical/electronic circuit diagrams.
• Ability to use electrical measuring instruments and service tools.

Responsibilities

• Perform installation, commissioning, preventive maintenance, troubleshooting, and repair of UPS and battery systems.
• Complete scheduled maintenance and service activities per procedures and quality standards.
• Diagnose faults, measure and inspect, and implement technical solutions.
• Provide technical support to customers as part of 24/7 service when required.
• Carry out service activities promptly while maintaining customer satisfaction.
• Prepare service reports and enter data into systems on time.
• Provide customers with information on equipment operation and procedures.
• Identify and report risks, non-conformities, and improvement opportunities at sites.
• Work in compliance with procedures, quality standards, and OHS requirements.
• Travel domestically and internationally as required.

Skills

Customer service mindset

Field service

Reading schematics

English proficiency

Education

Technical degree in Electrical Engineering

Tools

Multimeters

Electrical measuring instruments

Technical service tools

Job description

JOB DESCRIPTION

Vertiv are hiring for a Customer Engineer - Power in Turkey.

This is a field based role to cover the region but most of the work will be within 2 hours of the Istanbul area.

DUTIES AND RESPONSIBILITIES

• Perform installation, commissioning, preventive maintenance, troubleshooting, and repair of UPS and battery systems.


• Complete scheduled maintenance and service activities in accordance with technical procedures and quality standards.


• Diagnose faults, perform necessary measurements and inspections, and implement appropriate technical solutions.


• Provide technical support to customers as part of the 24/7 service organization when required.


• Carry out service activities in a timely and complete manner while ensuring customer satisfaction.


• Prepare service reports, maintenance forms, and fault records accurately and enter them into the relevant systems on time.


• Provide customers with technical information regarding equipment operation and basic procedures.


• Identify and report technical risks, non-conformities, and improvement opportunities detected at customer sites.


• Perform all field activities in compliance with company procedures, quality standards, and Occupational Health & Safety (OHS) requirements.


• Travel domestically and internationally as required by business needs.

QUALIFICATIONS

• Graduated from a vocational high school, technical college, or university in Electrical Engineering, Electronics Engineering, or a related technical field.


• Technical knowledge of UPS and battery systems and related technologies.


• Ability to read and understand electrical/electronic circuit diagrams.


• Ability to effectively use electrical measuring instruments and technical service tools.


• Technical knowledge and field experience in installation, commissioning, maintenance, and troubleshooting.


• Preferably 3–5 years of field service experience in the UPS or a relevant technical industry.


• Minimum B2 level English proficiency, with the ability to understand technical documentation and communicate effectively.


• Strong analytical thinking, problem-solving, and troubleshooting skills.


• Customer-oriented with strong communication and teamwork skills.


• Ability to work flexible hours and participate in a 24/7 service organization when required.


• No restrictions on domestic or international travel.


• Valid Class B driving license and ability to drive actively.

ABOUT US

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture


• Customer Focus


• Operational Excellence


• Innovation


• Financial Strength

VERTIV BEHAVIORS

• Own it


• Act with urgency


• Foster a customer-first mindset


• Think big and execute


• Lead by example


• Drive continuous improvement


• Learn and seek out development


• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]