Customer Development Manager

Colgate-Palmolive; Çankaya; On-site; TRY 700,000 - 1,100,000; Full time

Benefits offered by this job

International Working Environment

Company Car

Comprehensive Medical/Life insurance

24/7 Employee Assistance Program

Job summary

Colgate-Palmolive in Ankara, Turkey is seeking a Customer Development Manager for Indirect Trade (IDT) to drive sustainable sales growth, profitability and market share. You will strengthen distributor partnerships, oversee 5P execution and coordinate cross-functional efforts to optimize distribution and shelf presence.

The role requires 5+ years of FMCG distributor management, strong negotiation skills, and fluency in English and Turkish.

Qualifications

• Bachelor's degree in business administration, economics or social sciences.
• Minimum 5 years customer, category and distributor management experience in FMCG.
• P&L literacy.
• Strong negotiation skills.
• Fluent in English and Turkish.

Responsibilities

• Develop and support partnerships between Colgate and distributors at store/regional level to meet sales targets.
• Negotiate product listings, planograms, displays, and promotions at regional/store level within Turkey.
• Collaborate with SDM to create tools, merchandising materials and in-store programs for shelf management.
• Communicate in-store objectives and monitor 5P execution: product availability, assortment, shelf pricing, promotion vs plan, and POP placement.
• Monitor compliance and assess performance of 5P activities; identify gaps and improvement opportunities.
• Coordinate with Financial Services Manager and Customer Logistics Services Manager as needed.
• Manage and monitor distributors' inventories and stock availability.

Skills

P&L literacy

Negotiation skills

English

Turkish

Distributor management

Education

Bachelor's degree in business administration / economics / social sciences

Job description

No Relocation Assistance Offered

Job Number #173566 - Ankara, Turkey, Turkey

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Customer Development Manager- Indirect Trade (IDT)

As the Customer Development Manager - Indirect Trade (IDT), you are responsible for achieving sustainable growth in sales, profitability, market share and production distribution. You will play a key role in strengthening organizational effectiveness and efficiency.

Location: Ankara, Turkey

Main Responsibilities

• Responsible for developing and supporting the partnership between Colgate and the Distributors at the store and regional level to achieve sales targets
• Conduct negotiations on new product listing, planograms, displays, promotion execution etc at regional and/or store level within Turkey
• Work with SDM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf
• Clearly communicate in-store objective and monitor execution of 5P targets: product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement vs. plan
• Monitor compliance of 5P activity execution against established agreement/objectives and tracks interim performance of 5P activities to identify shortfalls. potential upsides against established objectives
• Conduct rigorous pre-evaluation of 5P activities using what-if analysis, and draws upon other team resources as required (eg., input from Financial Services Manager/ Customer Logistics Services Manager)
• Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences
• Managing and monitoring distributors inventories and stock availability

Required Qualification

• Bachelor's Degree Preferably with a business administration, economics and social sciences bachelor degree.
• Minimum 5 years customer and category and distributor Management experience in the FMCG industry
• P&L Literacy
• Negotiation Skills
• Proficient in English & Turkish

Perks of Role

• International Working Environment
• Company Car
• Comprehensive Medical/Life insurance coverage
• 24/7 Employee Assistance Program

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.