Customer Development Manager-Ecommerce

Colgate Palmolive; Fatih; On-site; TRY 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Life Insurance

Employee Assistance Program

Job summary

Colgate-Palmolive Istanbul is seeking an E-Commerce Customer Development Manager to lead people-centric engagement with retailers and drive business growth. You will build partnerships with retailer marketing, analyze data for KPI-driven strategies, and align ecommerce plans with in-store calendars to ensure a seamless omnichannel experience.

Partner with internal teams and external agencies to optimize traffic, promotions, and category performance, while leveraging RMNs and loyalty data for

Qualifications

• Bachelor's Degree in Economics, Management, Engineering or similar field.
• Minimum 5 years of proven experience in the MNC or FMCG industry.
• Fluent English communication skills.
• Experience managing ecommerce customers/channels and delivering category growth.

Responsibilities

• Build relationships with retailer marketing to unlock growth opportunities.
• Analyze data to drive data-driven strategies and KPIs.
• Develop and execute category/trade plans across channels and promotions.
• Align ecommerce strategies with in-store calendars and omnichannel experiences (Click & Collect, BOPIS).
• Leverage RMNs and loyalty data to drive online and offline conversions.
• Review scorecards and implement actions for higher results.
• Forecast yearly traffic, CR, marketing spend and channel performance for ecommerce retailers.
• Coordinate digital marketing activities with agencies to optimize traffic.
• Coordinate partner relationships with technology platforms for mutual opportunities.
• Collaborate with internal teams to drive commercial strategy.

Education

Bachelor's degree

Job description

No Relocation Assistance Offered

Job Number #176288 - Istanbul, Turkey, Turkey

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job summary

The E-Commerce Customer Development Manager is responsible for the development and execution of people centric engagement with customers to drive the business and build a mutually helpful partnership with the retailers.

Job Responsibilities

• Build relationships with retailer marketing organization to unlock new opportunities for growth and partnership
• Analyse various data in order to deliver data driven strategies in top performance and achieve KPIs
• Ensure robust plans to drive category / trade business plan across the set channels and develop promotional strategy and drive execution
• Align e-commerce strategies with in-store promotional calendars and trade plans to ensure a seamless omnichannel customer experience (e.g., Click & Collect, Buy Online Pick Up In Store - BOPIS).
• Leverage and negotiate B&M retailers' specific Retail Media Networks (RMNs) and loyalty card data to drive targeted online and offline conversions.
• Review 6P&A scorecard and recommend & execute actions for higher results
• Estimate and execute yearly traffic distribution, CR, marketing spending and channel performance for eCommerce retailers
• Be partner and coordinate digital marketing activities with agencies to ensure to optimize traffic driving initiatives for eCommerce retailers
• Coordinate partner relationships with technology platforms for mutual business opportunities
• As an integral member of an expert and dynamic team, you will work with various internal teams including: consumer marketing, retail marketing, key accounts, supply, packaging as well as customers to drive commercial strategy

Required Qualification

• Bachelor's Degree, preferably in Economics, Management, Engineering and similar
• Minimum 5 years of proven experience in the MNC or FMCG industry
• Fluent communication skills in English
• Demonstrated experience in managing ecommerce customers/channels (e-retailers, marketplaces, quick commerce, pure players, etc.) and delivering category and topline growth.

What We Offer

• International working environment with a global, well-loved brand
• Comprehensive Medical and Life Insurancecoverage
• 24/7 Employee Assistance Program to support your wellbeing

If you’re passionate about FMCG, love working with customers and shoppers, and are excited to make an impact in a global company, we’d love to hear from you.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.