Customer Demand Management Operation Supervisor

BSH Ev Aletleri Türkiye; Kartal; On-site; TRY 240,000 - 320,000; Full time

Job summary

BSH Ev Aletleri Türkiye is seeking a Customer Demand Management Operation Supervisor to analyze customer demand, generate actionable insights, and drive continuous improvements in service quality. The role involves data-driven decision making and collaboration with operations and cross-functional teams to enhance efficiency.

The candidate should hold a Bachelor’s degree, demonstrate advanced MS Office skills, and have at least 2 years of experience in analytics, operations, or related fields,

Qualifications

• Bachelor’s degree in a relevant field.
• Advanced knowledge of MS Office (Excel, PowerPoint).
• 2+ years in analytics/operations/customer service/demand management.
• Problem-solving mindset with continuous improvement.

Responsibilities

• Analyze customer demand and service data to identify trends, risks and improvement opportunities.
• Conduct complaint and root-cause analyses, providing actionable insights to support operational excellence.
• Prepare and maintain regular reports, dashboards and KPI analyses.
• Support operational teams with data-driven recommendations to enhance service quality and process efficiency.
• Collaborate with cross-functional stakeholders to drive continuous improvement initiatives and improve customer experience.

Skills

Analytical mindset

Problem-solving

Education

Bachelor’s degree

Tools

MS Office

Job description

Customer Demand Management Operation Supervisor

You think it is time for something different? Then you are at the right place! You will be working in an exciting, international environment and contributing personally to the company’s success. Expect exciting projects and versatile tasks, such as:

Your Responsibilities

• Analyzing customer demand and service-related data to identify trends, risks and improvement opportunities.
• Conducting complaint and root-cause analyses, providing actionable insights to support operational excellence.
• Preparing and maintaining regular reports, dashboards and KPI analyses.
• Supporting operational teams with data-driven recommendations to enhance service quality and process efficiency.
• Collaborating with cross-functional stakeholders to drive continuous improvement initiatives and improve customer experience.

Your Profile

• Bachelor’s degree in a relevant field.
• Advanced knowledge of MS Office applications (Excel, PowerPoint).
• At least 2 years of experience in business analytics, operations, customer service, demand management or a related field.
• Problem-solving mindset with a continuous improvement approach
• Flexible working hours schemes and diverse career opportunities.
• Individual development programs and international perspectives.