Data-Driven Customer Demand & Operations Supervisor

BSH Ev Aletleri Türkiye; Kartal; On-site; TRY 240,000 - 320,000; Full time

Job summary

BSH Ev Aletleri Türkiye is seeking a Customer Demand Management Operation Supervisor to analyze customer demand, generate actionable insights, and drive continuous improvements in service quality. The role involves data-driven decision making and collaboration with operations and cross-functional teams to enhance efficiency.

The candidate should hold a Bachelor’s degree, demonstrate advanced MS Office skills, and have at least 2 years of experience in analytics, operations, or related fields,

Qualifications

• Bachelor’s degree in a relevant field.
• Advanced knowledge of MS Office (Excel, PowerPoint).
• 2+ years in analytics/operations/customer service/demand management.
• Problem-solving mindset with continuous improvement.

Responsibilities

• Analyze customer demand and service data to identify trends, risks and improvement opportunities.
• Conduct complaint and root-cause analyses, providing actionable insights to support operational excellence.
• Prepare and maintain regular reports, dashboards and KPI analyses.
• Support operational teams with data-driven recommendations to enhance service quality and process efficiency.
• Collaborate with cross-functional stakeholders to drive continuous improvement initiatives and improve customer experience.

Skills

Analytical mindset

Problem-solving

Education

Bachelor’s degree

Tools

MS Office

Job description

BSH Ev Aletleri Türkiye is seeking a Customer Demand Management Operation Supervisor to analyze customer demand, generate actionable insights, and drive continuous improvements in service quality. The role involves data-driven decision making and collaboration with operations and cross-functional teams to enhance efficiency.

The candidate should hold a Bachelor’s degree, demonstrate advanced MS Office skills, and have at least 2 years of experience in analytics, operations, or related fields,