Crypto Customer Support Specialist | Fintech & Crypto

Paribu; Fatih; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Commuting support

S.O.S. leave (10 days)

Birthday leave

Language learning support

Personal development support

Well-being & health platform

Relocation allowance

Top-tier work equipment

Cultural events

Job summary

Paribu seeks a Customer Support Associate Specialist in Istanbul to deliver timely, high-quality responses via phone and written channels. You will share product information, collate user feedback, and collaborate with teams to improve services while maintaining 24/7 support readiness and a proactive, ownership-driven attitude.

Requirements include a Bachelor's degree and at least 2 years in customer-facing roles, plus experience in fintech/crypto is a plus.

Qualifications

• Bachelor's degree in business administration, economics, communication, or a related field.
• At least 2 years of experience in customer-facing roles requiring direct communication with users.
• Experience in fintech, crypto, or financial services is a plus.
• An agile working style with strong adaptability to changing conditions.
• Willingness to learn and integrate AI-powered tools into your workflow.
• Analytical problem-solving approach and ownership for requests.
• Flexibility to work across channels (phone, written) and 6-day shift schedules.
• Strong written and verbal communication skills in English.

Responsibilities

• Provide timely and accurate responses to user inquiries via phone and written channels, in line with Paribu's service quality standards.
• Share up-to-date product and service information with users and ensure clear, effective communication.
• Collaborate with relevant departments by collecting and sharing user feedback to support service and process improvements.
• Report recurring issues and request patterns to relevant teams to help drive product and process improvements.
• Enhance overall customer experience through consistent communication quality and service efficiency.
• Participate in training activities and tracking feedback trends to support the development of the customer support function.

Skills

English proficiency

Communication skills

Agile mindset

Problem solving

Ownership

AI tools awareness

Education

Bachelor's degree in business administration, economics, communication, or related field

Job description

Paribu seeks a Customer Support Associate Specialist in Istanbul to deliver timely, high-quality responses via phone and written channels. You will share product information, collate user feedback, and collaborate with teams to improve services while maintaining 24/7 support readiness and a proactive, ownership-driven attitude.

Requirements include a Bachelor's degree and at least 2 years in customer-facing roles, plus experience in fintech/crypto is a plus.