Customer Support Associate Specialist

Paribu; Fatih; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Commuting support

S.O.S. leave (10 days)

Birthday leave

Language learning support

Personal development support

Well-being & health platform

Relocation allowance

Top-tier work equipment

Cultural events

Job summary

Paribu seeks a Customer Support Associate Specialist in Istanbul to deliver timely, high-quality responses via phone and written channels. You will share product information, collate user feedback, and collaborate with teams to improve services while maintaining 24/7 support readiness and a proactive, ownership-driven attitude.

Requirements include a Bachelor's degree and at least 2 years in customer-facing roles, plus experience in fintech/crypto is a plus.

Qualifications

• Bachelor's degree in business administration, economics, communication, or a related field.
• At least 2 years of experience in customer-facing roles requiring direct communication with users.
• Experience in fintech, crypto, or financial services is a plus.
• An agile working style with strong adaptability to changing conditions.
• Willingness to learn and integrate AI-powered tools into your workflow.
• Analytical problem-solving approach and ownership for requests.
• Flexibility to work across channels (phone, written) and 6-day shift schedules.
• Strong written and verbal communication skills in English.

Responsibilities

• Provide timely and accurate responses to user inquiries via phone and written channels, in line with Paribu's service quality standards.
• Share up-to-date product and service information with users and ensure clear, effective communication.
• Collaborate with relevant departments by collecting and sharing user feedback to support service and process improvements.
• Report recurring issues and request patterns to relevant teams to help drive product and process improvements.
• Enhance overall customer experience through consistent communication quality and service efficiency.
• Participate in training activities and tracking feedback trends to support the development of the customer support function.

Skills

English proficiency

Communication skills

Agile mindset

Problem solving

Ownership

AI tools awareness

Education

Bachelor's degree in business administration, economics, communication, or related field

Job description

Founded in 2017, Paribu has been playing a key role in the development of Türkiye’s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 210 crypto assets.

In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting culture, arts, sports, and education.

Paribu works with curious, innovative, and impact-driven professionals who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in technology, design, strategy, operations, or beyond, you will be part of a team shaping the future of finance.

Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu’s vision of delivering fast, easy, and secure experiences.

The impact you'll make

At Paribu, every team member plays a crucial role in transforming ideas into compelling visual experiences that strengthen our brand and engage millions of users. As a Customer Support Associate Specialist, you will be responsible for:

• Provide timely and accurate responses to user inquiries via phone and written channels, in line with Paribu's service quality standards
• Share up-to-date product and service information with users and ensure clear, effective communication
• Collaborate with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
• Report recurring issues and request patterns to relevant teams to help drive product and process improvements
• Enhance overall customer experience through consistent communication quality and service efficiency
• Contribute to the development of the customer support function by participating in training activities and tracking feedback trends

We value skills and potential as much as experience. To thrive in this role requires:

• A Bachelor's degree in business administration, economics, communication, or a related field
• At least 2 years of experience in customer-facing roles requiring direct communication with users
• Experience in fintech, crypto, or financial services is a plus
• An agile working style with strong adaptability to changing conditions
• Willingness to learn and integrate AI-powered tools into your workflow
• An analytical problem-solving approach that delivers lasting solutions
• A strong sense of ownership and willingness to take full responsibility for a request
• Flexibility to step in wherever needed, regardless of channel ( phone, written, etc.)
• Strong written and verbal communication skills, able to communicate clearly with both users and internal teams
• Openness to feedback and a drive for continuous self-improvement
• Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
• Proficiency in written and spoken English

The advantages of being at Paribu

Paribu invests in its team’s growth, well-being, and happiness. Here’s what you can expect:

• Meal allowance – Generous support with a flexible meal card.
• Private health insurance – Comprehensive coverage for employees, including spouse and children.
• Commuting support – Financial support for commuting based on your office route.
• S.O.S. leave (10 days) – Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
• Birthday leave – One extra day off during your birthday month.
• Language learning support – Resources to enhance English communication skills.
• Personal development support – Budget for exploring hobbies, attending professional courses, and personal growth.
• Well-being & health platform – Access to digital health and wellness services, including mental health support, and well-being resources.
• Relocation allowance – Financial support for relocating to within a 15-km radius of Paribu’s office, if you are currently based outside Istanbul.
• Top-tier work equipment – High-performance devices and all the essential tools you need to do your best work.
• Cultural events – Enjoy concerts, theater, cinema, and sports tickets through company-sponsored raffles.

The hiring journey

From application to onboarding, here's a step-by-step look at your journey with Paribu.

3. Assessment tests:

Complete a case study or technical test to help us better understand your problem-solving and technical skills.

4. Interview process:

Meet with hiring managers and team members.

5. Offer :

If it’s a great fit, you will be welcomed on board.

Application process

Should you have already applied, here are two essential facts about the process:

• While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
• All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.

In accordance with applicable data protection regulations, please note the following:

I have been informed that my personal data is processed by Paribu Kripto Varlık Alım Satım Platformu A.Ş. (“Paribu” or “Company”) through the “Paribu Kripto Varlık Alım Satım Platformu A.Ş. Clarification Text on the Protection of Personal Data for Employee Candidates” prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.