Customer Support Specialist

Mükellef; Fatih; On-site; TRY 24,000 - 42,000; Full time

Job summary

Mükellef Teknoloji seeks a Customer Support Specialist to join our Customer Management team in Istanbul. You will handle inquiries across email, chat, and phone, delivering friendly, accurate information and ensuring swift resolutions.

You will document interactions, work with product and ops teams, and contribute to knowledge base improvements, while maintaining a calm, empathetic approach to help our growing customer base.

Qualifications

• Bachelor’s degree in related fields.
• Minimum 2 years of experience in a similar position.
• Excellent written and spoken English.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Empathetic and patient with a genuine desire to assist customers.
• Proficiency in using customer support tools and software.
• Team player with strong collaboration skills.
• A great analytical thinker with a strategic perspective.
• Ability to adapt to flexible working hours.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone with a friendly, professional attitude.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document customer interactions, issues, and solutions clearly.
• Collaborate with cross-functional teams to ensure prompt resolution of concerns.
• Identify trends in inquiries and provide feedback to improve products and services.
• Assist in creating and updating FAQs and knowledge base articles.

Skills

Excellent English

Problem-solving

Empathetic

Team player

Analytical thinker

Adaptability

Education

Bachelor’s degree

Tools

Customer support tools

Job description

Mükellef Teknoloji was founded in 2019 to digitize company establishment and management processes for entrepreneurs. Rapidly expanding from Turkey to a global scale, we now provide services in 9 countries, including the US, UK, EU and Dubai, helping tens of thousands of customers realize their dreams.

We are looking for aCustomer Support Specialistto join our Customer Management department.

Key Position Responsibilities

• Respond promptly to customer inquiries via various channels (email, chat, phone) with a friendly and professional attitude,
• Provide accurate and reliable information to customers about our products, services, and policies,
• Troubleshoot and resolve customer issues effectively and efficiently,
• Document customer interactions, issues, and solutions in a clear and organized manner,
• Collaborate with cross-functional teams to ensure prompt and satisfactory resolution of customer concerns,
• Identify trends in customer inquiries and provide feedback to improve products and services,
• Assist in creating and updating customer support resources, such as FAQs and knowledge base articles.

Minimum Position Qualifications

• Bachelor’s degree in related fields,
• Minimum 2 years of experience in a similar position,
• Excellent written and spoken English,
• Excellent problem-solving skills and the ability to remain calm under pressure,
• Empathetic and patient with a genuine desire to assist customers,
• Proficiency in using customer support tools and software,
• Team player with strong collaboration skills,
• A great analytical thinker with a strategic perspective,
• Ability to adapt to flexible working hours.

As a fast-growing startup, we believe in collaboration and clear communication to achieve success together.

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