Credit & Collections Manager - Arabic Speaker

Philips; Fatih; On-site; TRY 300,000 - 460,000; Full time

Job summary

Philips is seeking a Credit & Collections Manager (Arabic Speaker) to lead collections efforts for key accounts. You will assess credit risk, approve orders within policy, and manage significant customer and distributor portfolios. The role requires strong leadership, dispute resolution, and data-driven forecasting.

Fluency in Arabic and English is mandatory, with experience in SAP and master data processes preferred. Prior exposure to Gulf/Levant markets and a healthcare context is advantageous.

Qualifications

• Experience in credit and collections with target-driven results.
• Arabic and English fluency is mandatory.
• Background in F&A, Economics or Business Administration.
• Strong customer service and negotiation skills.
• Knowledge of SAP and Master data processes preferred.
• Experience in Gulf/Levant markets is a plus.
• Healthcare sector experience is advantageous.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assess and establish credit limits for new customers based on risk analysis.
• Facilitate order releases by managing credit approvals and policy compliance.
• Oversee credit and collection activities for major customers and distributors.
• Lead a team of credit and collections specialists.
• Handle disputes related to credit and collections and maintain relationships.
• Forecast accounts receivable and overdue payments for planning.
• Monitor delinquent balances and implement overdue reduction programs.
• Contact clients with past-due balances to obtain payment commitments.

Skills

Collections experience

Arabic language

English language

Customer service

Negotiation

Communication

SAP

Education

Finance/F&A or Business Administration

Tools

SAP

Job description

Job Title

Credit & Collections Manager - Arabic Speaker

Job Description

As a Credit and Collection Manager (Arabic Speaker) you will coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts.

Your Role

• Assess and establish credit limits for new customers based on risk analysis and financial evaluations in line with company credit policy.
• Facilitate order releases by managing credit approvals and ensuring compliance with established credit limits
• Oversee and strategically manage the credit and collection activities of significant customers and distributors.
• Provide leadership and guidance to a team of credit and collections specialists, ensuring effective and efficient operations.
• Handle and resolve disputes related to credit and collections, maintaining positive customer relationships.
• Develop and maintain forecasts of accounts receivable and overdue payments, supporting financial planning.
• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off
• Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties - limited to some collectors)
• Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment
• Performing customer account reconciliation including support to 3rd party cash application team for clearing customer payments and credit item
• Support and develop accounts receivable lean process improvements, and Master data quality.

You will be the team member of Credit and Collection team and will be reporting to Credit and Collection Manager META region.

You're The Right Fit If

• Collections experience is desirable.
• Background in F&A, Economics or Business Administration
• Customer service focus
• Determination to achieve excellent results.
• Preferably SAP and Customer Master data process knowledge
• Preferably has experience in Gulf and Levant Market.
• Healthcare sector experience is a strong asset for this role.
• Excellent communication and negotiation skills
• Fluency in Arabic and English is mandatory.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company's facilities.

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

Indicate if this role is an office/ role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.