Customer Credit Control Specialist

DFDS Türkiye; Ataşehir; On-site; TRY 180,000 - 280,000; Full time

Job summary

DFDS Türkiye is seeking a Customer Credit Controller to manage customer receivables and monitor collection processes. The role involves assessing credit risk, approving terms, and ensuring effective execution of credit control procedures.

You will work with Sales, Finance, Accounting, Treasury and Legal teams, and communicate with international customers in English. The position supports continuous improvement of Credit Control processes.

Qualifications

• Bachelor-level degree in economics, business or finance required.
• 2–4 years in Credit Control, Collections or AR.
• Proficient in Excel; ERP experience preferred.

Responsibilities

• Monitor customer accounts and receivables.
• Manage collections for overdue balances.
• Assess credit requests and revise limits.
• Analyze credit risk and prepare reports.
• Coordinate with Sales, Finance, Treasury and Legal teams.
• Communicate in English with international teams.
• Improve Credit Control processes.

Skills

Receivables management

Credit risk analysis

MS Excel

English communication

Analytical thinking

Coordination & teamwork

Problem solving

Education

University degree in Economics, Business Administration, Finance, Accounting, Public Finance or related field

Tools

ERP systems

Job description

Be part of the movement - and play your part.

In This Role, You Will

As a Customer Credit Control team is looking for a colleague who will be responsible for managing customer receivables, monitoring collection processes, assessing credit risks and ensuring the effective execution of credit control processes.

This role will work closely with customers, Sales teams, Finance functions, banks and international teams, contributing to the effective management of the company's financial risks.

Key Responsibilities

• Monitor customer current accounts, outstanding balances and receivables.

• Manage the collection process for overdue receivables and monitor customers' payment performance.

• Assess requests for credit, payment terms and credit limit revisions, and manage customer credit limits.

• Analyse customer credit risks and prepare relevant reports.

• Monitor and manage processes related to cheques, promissory notes, letters of guarantee and Direct Debit System (DBS).

• Prepare and analyse ageing, overdue and collection reports, and ensure that the necessary actions are taken.

• Review financial data and support credit assessment processes.

• Coordinate with Sales, Finance, Accounting, Treasury and Legal teams, as well as banks and customers.

• Communicate in English with international teams and overseas customers.

• Contribute to the continuous improvement and development of Credit Control processes.

What We're Looking For

• University degree in Economics, Business Administration, Finance, Accounting, Public Finance or a related field.

• 2-4 years of experience, preferably in Credit Control, Collections, Accounts Receivable, Credit Analysis or Finance.

• Good knowledge of receivables management, collection processes and credit risk analysis.

• Ability to analyse financial statements and key financial indicators.

• Proficiency in MS Excel; experience with ERP systems is preferred.

• Good command of English.

• Strong analytical and problem-solving skills.

• Results-oriented, highly organised, with strong follow-up skills and a strong sense of responsibility.

• Excellent communication, coordination and teamwork skills.

• Previous experience in external audit is preferred.

• Knowledge of Credit Risk and Bad Debt processes is preferred.

Working at DFDS

Join the movement and grow with us.
While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.