Corporate IT Support Specialist II (English Speaker)

Sovos; Fatih; Hybrid; TRY 260,000 - 360,000; Full time

Benefits offered by this job

Private Health Insurance

AI Tools and Tech from Day 1

Language Learning Support

Global Mentoring Programs

Job summary

Sovos in Turkey is hiring a Corporate IT Support Specialist II who will blend end-user support with hands-on systems administration across Microsoft 365, Azure, and Active Directory. The role balances remote work with onsite presence to maintain service excellence and security while collaborating with global teams.

You'll manage onboarding to offboarding, administer Exchange Online, Teams, SharePoint Online, and Intune, troubleshoot identity issues, and drive operational improvements using

Qualifications

• 3–6 years of experience in corporate IT support and systems administration.
• Proficient with Windows desktop operating systems and Microsoft 365 environments.
• Fluent in English and Turkish.
• Ability to work autonomously and in collaboration with teams and adapt to AI-assisted workflows.

Responsibilities

• Support employee systems, applications, and devices throughout the full lifecycle from onboarding through offboarding, ensuring timely resolution of incidents and service requests.
• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Intune, maintaining service reliability and user productivity.
• Manage user accounts, security groups, and permissions across Active Directory and Entra ID (Azure AD), troubleshooting authentication, MFA, SSO, and identity-related issues.
• Drive standardisation and operational maturity by leading root cause analysis efforts, reducing recurring issues, and maintaining accurate documentation and knowledge base articles.
• Partner with HR, Security, Compliance, and other stakeholders on access control, lifecycle management processes, and security audits, ensuring systems adhere to corporate policies.
• Leverage AI tools to improve troubleshooting workflows, automate repetitive tasks, and enhance service delivery efficiency.

Job description

Corporate IT Support Specialist

IT Operations/Information Security • Full-Time • Turkey - Hybrid

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence - and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building a reliable, secure IT environment that empowers our global team to do their best work. As a Corporate IT Support Specialist II, you'll combine advanced end-user support with hands-on systems administration, driving operational improvements across our Microsoft 365, Azure, and Active Directory infrastructure. You'll work with a high degree of autonomy, balancing remote work with onsite presence based on business needs, while partnering with teams across the organisation to maintain service excellence.

More specifically, you will:

• Support employee systems, applications, and devices throughout the full lifecycle from onboarding through offboarding, ensuring timely resolution of incidents and service requests.
• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Intune, maintaining service reliability and user productivity.
• Manage user accounts, security groups, and permissions across Active Directory and Entra ID (Azure AD), troubleshooting authentication, MFA, SSO, and identity-related issues.
• Drive standardisation and operational maturity by leading root cause analysis efforts, reducing recurring issues, and maintaining accurate documentation and knowledge base articles.
• Partner with HR, Security, Compliance, and other stakeholders on access control, lifecycle management processes, and security audits, ensuring systems adhere to corporate policies.
• Leverage AI tools to improve troubleshooting workflows, automate repetitive tasks, and enhance service delivery efficiency.

What You Bring to Sovos

• You bring 3-6 years of experience in IT support and systems administration within a corporate or enterprise environment.
• You can support Windows desktop operating systems and Microsoft 365 environments in a corporate or enterprise setting.
• You can administer Active Directory and Azure/Entra ID, including managing identity, access, and security configurations.
• You're comfortable working with endpoint management platforms such as Microsoft Intune and virtualisation platforms like VMware, or can quickly learn them.
• You bring strong troubleshooting and problem-solving capabilities, with a focus on operational excellence and continuous improvement.
• You're fluent in English and Turkish to support local employees and collaborate with global teams.
• You work effectively with autonomy and know when to collaborate or upgrade., and committed to learning, including comfort with AI-assisted workflows and emerging technologies.

The Process

1. Pre-Employment Assessment Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
2. Video Interview A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
3. Meeting with a Recruiter A conversation to talk through the role, your experience, and your goals.
4. Live Interviews with the Hiring Team Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Private Health Insurance
• Annual Health Check-up and Dental Care Package
• 24/7 Telemedicine Access