Client Relations Specialist

Cottgroup; Fatih; On-site; TRY 40,000 - 60,000; Full time

Job summary

Cottgroup is seeking a Client Relations Specialist in Turkey to manage end-to-end client relationships and ensure service continuity. You will coordinate projects, monitor service levels, and ensure compliance with labor laws.

The ideal candidate has a Bachelor’s degree in HR or Business Administration, a minimum of 3 years' experience in client management, and fluency in English. Proficiency in MS Office is essential. Join us and contribute to improving service quality!

Qualifications

• Minimum 3 years of experience in payroll, HR operations, or client-facing roles.
• Strong knowledge of Turkish Labor Law (4857), Social Security Law (5510), and relevant regulations.
• Fluency in English (written and spoken).
• Experience in client management and project coordination is highly preferred.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Manage multiple client accounts and projects simultaneously.
• Coordinate closely with internal teams to ensure seamless service delivery.
• Support and actively participate in client onboarding and implementation processes.
• Monitor client service levels and identify risks proactively.
• Organize and lead regular client meetings.
• Analyze client needs and provide guidance on HR and payroll processes.
• Ensure compliance with local labor law and regulations.
• Capture and manage client feedback, requests, and complaints.
• Contribute to process improvement initiatives.
• Maintain accurate documentation and ensure alignment with internal standards.

Skills

Client Orientation & Relationship Management

Analytical Thinking & Problem Solving

Planning, Organization & Time Management

Communication & Stakeholder Management

Attention to Detail & Process Discipline

Ability to work under pressure and manage multiple priorities

Education

Bachelor’s degree in Human Resources, Business Administration, Labour Economics, or related fields

Tools

MS Office (especially Excel)

Job description

CottGroup is a leading provider of consulting, outsourcing, technology, and training services, dedicated to ensuring our clients meet the highest standards of data privacy and regulatory compliance.

About the Role

We are looking for a Client Relations Specialist who will play a critical role in managing end-to-end client relationships, ensuring service continuity, and coordinating cross-functional processes in a dynamic, multi-client environment.This role requires a strong combination of client management, project coordination, and HR/payroll regulatory knowledge, with a proactive and solution-oriented mindset.

Responsibilities

• Act as the primary point of contact for assigned clients, ensuring high levels of client satisfaction and service continuity.
• Manage multiple client accounts and projects simultaneously, ensuring timely delivery in line with defined service levels and deadlines.
• Coordinate closely with internal teams (Operations, Payroll, Finance) to ensure seamless service delivery and issue resolution.
• Support and actively participate in client onboarding and implementation processes, including data collection, validation, and process documentation.
• Monitor client service levels, identify risks proactively, and escalate issues when necessary with clear ownership.
• Organize and lead regular client meetings, providing structured updates on project status, risks, and action plans.
• Analyze client needs and provide clear guidance on HR, payroll, and regulatory processes.
• Ensure all processes are executed in compliance with local labor law, social security regulations, and data protection requirements.
• Capture and manage client feedback, requests, and complaints, ensuring continuous improvement of service quality.
• Contribute to process improvement initiatives, supporting service standardization and operational efficiency.
• Maintain accurate documentation and ensure alignment with internal quality and governance standards.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Labour Economics, or related fields
• Minimum 3 years of experience in payroll, HR operations, or client-facing roles
• Strong knowledge of Turkish Labor Law (4857), Social Security Law (5510), and relevant regulations
• Fluency in English (written and spoken)
• Advanced proficiency in MS Office (especially Excel)
• Experience in client management and project coordination is highly preferred

Required Skills

• Client Orientation & Relationship Management
• Analytical Thinking & Problem Solving
• Planning, Organization & Time Management
• Communication & Stakeholder Management
• Attention to Detail & Process Discipline
• Ability to work under pressure and manage multiple priorities