Specialist

Bordromat; Fatih; On-site; TRY 180,000 - 260,000; Full time

Job summary

CottGroup is seeking a Client Relations Specialist to manage end-to-end client relationships in a dynamic multi-client environment. You will coordinate across Operations, Payroll, and Finance to ensure seamless service delivery and timely issue resolution.

Ideal candidates have a Bachelor’s degree in HR or related field, 3+ years in payroll or client-facing roles, and strong English proficiency. The role emphasizes compliance with Turkish Labour Law and data privacy, plus proactive service

Qualifications

• Bachelor's degree in HR, business, or related field.
• Minimum 3 years in payroll, HR ops, or client-facing roles.
• Fluency in English; Turkish labor regs knowledge a plus.

Responsibilities

• Serve as primary contact for assigned clients, ensuring satisfaction and continuity.
• Coordinate multi-functional teams to deliver on HR/payroll processes.
• Onboard clients and document processes; monitor SLAs and risks.
• Lead client meetings with status updates, risks, and next steps.
• Ensure compliance with Turkish labor laws and data protection standards.
• Capture feedback and drive continuous service improvements.

Skills

Client Orientation

Relationship Management

Analytical Thinking

Planning & Organization

Communication

Attention to Detail

Time Management

MS Office/Excel

Education

Bachelor’s degree in HR/Business/ Labour Economics or related field

Tools

MS Office: Excel

Job description

CottGroup is a leading provider of consulting, outsourcing, technology, and training services, dedicated to ensuring our clients meet the highest standards of data privacy and regulatory compliance.

About the Role

We are looking for a Client Relations Specialist who will play a critical role in managing end-to-end client relationships, ensuring service continuity, and coordinating cross-functional processes in a dynamic, multi-client environment. This role requires a strong combination of client management, project coordination, and HR/payroll regulatory knowledge, with a proactive and solution-oriented mindset.

Responsibilities

• Act as the primary point of contact for assigned clients, ensuring high levels of client satisfaction and service continuity.
• Manage multiple client accounts and projects simultaneously, ensuring timely delivery in line with defined service levels and deadlines.
• Coordinate closely with internal teams (Operations, Payroll, Finance) to ensure seamless service delivery and issue resolution.
• Support and actively participate in client onboarding and implementation processes, including data collection, validation, and process documentation.
• Monitor client service levels, identify risks proactively, and escalate issues when necessary with clear ownership.
• Organize and lead regular client meetings, providing structured updates on project status, risks, and action plans.
• Analyze client needs and provide clear guidance on HR, payroll, and regulatory processes.
• Ensure all processes are executed in compliance with local labor law, social security regulations, and data protection requirements.
• Capture and manage client feedback, requests, and complaints, ensuring continuous improvement of service quality.
• Contribute to process improvement initiatives, supporting service standardization and operational efficiency.
• Maintain accurate documentation and ensure alignment with internal quality and governance standards.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Labour Economics, or related fields
• Minimum 3 years of experience in payroll, HR operations, or client-facing roles
• Strong knowledge of Turkish Labor Law (4857), Social Security Law (5510), and relevant regulations
• Fluency in English (written and spoken)
• Advanced proficiency in MS Office (especially Excel)
• Experience in client management and project coordination is highly preferred

Required Skills

• Client Orientation & Relationship Management
• Analytical Thinking & Problem Solving
• Planning, Organization & Time Management
• Communication & Stakeholder Management
• Attention to Detail & Process Discipline
• Ability to work under pressure and manage multiple priorities