Account Manager (Payroll)

Kolay IK; Fatih; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Remote working flexibility

Training support

Job summary

A leading HR technology firm is seeking a full-time Account Manager in Turkey. This role involves guiding customers through digital transformation in payroll and HR processes. Key responsibilities include acting as a Payroll Product Consultant, optimizing customer workflows, and increasing customer satisfaction. Candidates should have over 5 years of HR experience with strong payroll knowledge. This is a remote position, ideally for those based in Istanbul.

Qualifications

• 5+ years of experience in HR, Customer Success, or Customer Engagement.
• Hands-on experience as a Payroll Specialist.
• Deep knowledge of labor laws and payroll legislation.
• Product-oriented, motivated, energetic, results-driven.
• Experience selling/managing SaaS in a B2B environment is a plus.
• Bachelor’s or Master’s degree.
• Be part of a successful Turkish startup.
• Training support to keep skills sharp.

Responsibilities

• Mastermind the digital orchestration of payroll processes.
• Act as a Payroll Product Consultant for companies.
• Help digitalization of HR for medium and enterprise-level customers.
• Upsell new applications and features based on customer needs.
• Upsell new applications and features based on payroll/HR needs.
• Onboard new clients with data integration and customization.
• Analyze portfolio data to prioritize accounts and reduce churn.
• Feedback payroll needs to Product team to guide features.

Skills

HR expertise

Payroll knowledge

Communication skills

Sales experience

Communication

Labor laws knowledge

Digital transformation

Account management

Education

Bachelor’s or Master’s degree

Job description

We are looking for a full-time Account Manager who will act as a strategic solution partner for our customers. The goal of this position is to ensure that companies' human resources processes are 100% digitized.

In this role, you will leverage your deep payroll expertise to guide HR managers through their digital transformation journeys, ensuring they get the maximum value from Kolay’s payroll and HR solutions. You will work closely with the Sales and Customer Success teams.

This is a completely remote job. However, it is preferable for candidates to reside in Istanbul for potential face-to-face meetings.

About Us

Meet one of the best startups in Turkey. Kolay’s (www.kolayik.com ) journey started in 2015, with the desire to simplify and ease the work of human resources in companies and organizations all over the world. Today, Kolay is a cloud-based HR management software trusted by more than 3,500 companies and 250k employees worldwide.

Responsibilities

• Mastermind the digital orchestration of payroll processes by using your expertise to sync and optimize customer workflows within the product.
• Act as a "Payroll Product Consultant" to help companies transition from manual/legacy systems to Kolay’s digital solutions.
• Create customer happiness and increase NPS by being a knowledgeable partner, not just a software provider.
• Help digitalization of HR for medium and enterprise-level customers.
• Upsell new applications and features to current customers based on their specific payroll and HR needs.
• Activate new companies with data integration and design Kolay to fit specific company requirements.
• Analyze portfolio data to prioritize accounts and minimize churn.
• Bridge the gap between customer needs and the Product team by providing detailed feedback on payroll-related features.

Requirements

• 5+ years of experience in HR, Customer Success, or Customer Engagement.
• At least 5 years of hands‑on experience as a Payroll Specialist. We are looking for someone who "speaks the language" of payroll and can guide others.
• Deep knowledge of labor laws and payroll legislation to provide credible guidance to HR managers.
• Product-oriented, highly-motivated, energetic, and results-driven mindset.
• Exceptional communication skills and persuasiveness; ability to manage multiple priorities.
• Experience in selling or managing SaaS products in a B2B environment is a significant advantage.
• Related Bachelor’s or Master’s degree.
• Being part of one of Turkey's most successful startups.
• Competitive salary and performance-based incentives.
• Remote working flexibility.
• Training support to keep your skills sharp.