Client Lifecycle & Governance Lead

CottGroup®; Şişli; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

CottGroup is seeking a Customer Success Lead to support the Chief Commercial Officer by providing visibility, coordination, and governance across the client lifecycle. This role emphasizes client experience, operational visibility, proactive risk identification, and governance across the client portfolio.

The ideal candidate has 8+ years of experience in payroll outsourcing, HR outsourcing, or client operations, and strong English and Turkish communication.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Industrial Engineering, Economics, or a related field.
• 8+ years of relevant professional experience in payroll outsourcing, HR outsourcing, client operations, or project coordination.
• Experience with payroll outsourcing and multinational clients is advantageous.

Responsibilities

• Monitor and coordinate the entire client lifecycle, ensuring effective coordination, visibility, and follow-up at key stages of the client journey.
• Own the governance of client complaint and escalation tracking by maintaining centralized registers and coordinating timely follow-up across departments.
• Prepare regular reports, dashboards, management presentations, and client lifecycle summaries.
• Coordinate cross-functional collaboration with commercial, operational, and client-facing teams to maintain service quality.

Skills

Analytical thinking

Stakeholder coordination

Communication skills

Organizational skills

Turkish & English

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft 365

Job description

CottGroup is seeking a Customer Success Lead to support the Chief Commercial Officer by providing visibility, coordination, and governance across the client lifecycle. This role emphasizes client experience, operational visibility, proactive risk identification, and governance across the client portfolio.

The ideal candidate has 8+ years of experience in payroll outsourcing, HR outsourcing, or client operations, and strong English and Turkish communication.