Client Experience Lead – Real Estate (Turkey)

Property Turkey; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Property Turkey is seeking a proactive client relationship professional to own the client journey end to end across sales, lettings, management, legal and construction. You will proactively reach out to the existing database, identifying needs and coordinating with multiple departments to deliver tailored solutions.

The role involves managing client interactions, maintaining CRM records, and pursuing cross-sell opportunities to build long-term relationships with high-net-worth international

Qualifications

• Native or near-native Turkish and English, spoken and written.
• Articulate and confident on the phone, on video and in person with high-net-worth international clients.
• Background in customer care, hospitality, private client or account management.
• Mature, experienced, well organized, and able to hold multiple departments to account without authority over them.

Responsibilities

• Own client relationships across departments; ensure every enquiry, transaction and aftercare item lands with the right team and is closed out.
• Run structured outreach to our existing owner and buyer database — check-ins, service offers, portfolio reviews, reactivation.
• Identify cross-sell and repeat-business opportunities (a buyer needing letting management, an owner ready to sell, a landlord ready to reinvest).
• Keep CRM records accurate and current; track every journey through to completion.
• Flag bottlenecks between departments and chase them to resolution.
• Report weekly on pipeline, outreach activity and client satisfaction.

Skills

Turkish language proficiency

English language proficiency

CRM proficiency

Tools

CRM software

Job description

Property Turkey is seeking a proactive client relationship professional to own the client journey end to end across sales, lettings, management, legal and construction. You will proactively reach out to the existing database, identifying needs and coordinating with multiple departments to deliver tailored solutions.

The role involves managing client interactions, maintaining CRM records, and pursuing cross-sell opportunities to build long-term relationships with high-net-worth international