Client Experience Manager — Property Turkey

Property Turkey; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Property Turkey is seeking a proactive client relationship professional to own the client journey end to end across sales, lettings, management, legal and construction. You will proactively reach out to the existing database, identifying needs and coordinating with multiple departments to deliver tailored solutions.

The role involves managing client interactions, maintaining CRM records, and pursuing cross-sell opportunities to build long-term relationships with high-net-worth international

Qualifications

• Native or near-native Turkish and English, spoken and written.
• Articulate and confident on the phone, on video and in person with high-net-worth international clients.
• Background in customer care, hospitality, private client or account management.
• Mature, experienced, well organized, and able to hold multiple departments to account without authority over them.

Responsibilities

• Own client relationships across departments; ensure every enquiry, transaction and aftercare item lands with the right team and is closed out.
• Run structured outreach to our existing owner and buyer database — check-ins, service offers, portfolio reviews, reactivation.
• Identify cross-sell and repeat-business opportunities (a buyer needing letting management, an owner ready to sell, a landlord ready to reinvest).
• Keep CRM records accurate and current; track every journey through to completion.
• Flag bottlenecks between departments and chase them to resolution.
• Report weekly on pipeline, outreach activity and client satisfaction.

Skills

Turkish language proficiency

English language proficiency

CRM proficiency

Tools

CRM software

Job description

Property Turkey is a leading real estate and investment consultancy specializing in the Turkish market, with more than 20 years of proven success. The company focuses on investment, lifestyle, and holiday homes across Turkey, providing clients with knowledgeable, thorough, and client-centric guidance. As recognized industry experts, Property Turkey is known for delivering effective, tailored solutions that align with diverse client goals. Team members join a professional, growth-oriented environment where high-quality client service and long-term relationships are central to the business.

Role Description

You sit at the centre of our sales, lettings, management, legal and construction teams and own the client's journey end to end. Rather than waiting for clients to shout, you go to them: working our existing database and market proactively, understanding what each client needs next — buy, sell, rent, develop, manage — and pulling the right department in to deliver it. You are the single point of continuity a client keeps for years, and the person who makes sure no one is forgotten after completion.

What you'll do

Own client relationships across departments; ensure every enquiry, transaction and aftercare item lands with the right team and is closed out

Run structured outreach to our existing owner and buyer database — check-ins, service offers, portfolio reviews, reactivation

Identify cross-sell and repeat-business opportunities (a buyer who needs letting management, an owner ready to sell, a landlord ready to reinvest)

Keep CRM records accurate and current; track every journey through to completion

Flag bottlenecks between departments and chase them to resolution

Report weekly on pipeline, outreach activity and client satisfaction

What we're looking for

Native or near-native Turkish and English, spoken and written

Articulate and confident on the phone, on video and in person with high-net-worth international clients

Strong systems and IT skills — comfortable living inside a CRM and learning new tools quickly

Background in customer care, hospitality, private client or account management

Mature, experienced, well organised, and able to hold multiple departments to account without authority over them

Real estate experience a bonus, not a requirement

Package

Competitive base salary plus commission on business generated and retained. Long-term role with a group operating in Turkey since 2001.