Bilingual Customer Service & Order-to-Delivery Coordinator

Sensient Technologies; Gebze; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Onsite work 5 days a week

Competitive salary and benefits

Comprehensive onboarding and training

Job summary

Sensient Technologies in Gebze is seeking a Customer Service Representative to manage order-to-delivery communications, coordinate shipments, and maintain export documentation. This role requires fluency in Turkish and English and is based onsite at our Gebze facility.

You will collaborate with Sales, Production Planning, Logistics and Finance to ensure timely deliveries and accurate order processing, while developing strong customer relationships and contributing to continuous process

Qualifications

• Bachelor's degree in related departments required.
• 2-3 years of related experience preferred.
• Fluent Turkish and English communication.
• Strong problem-solving and time-management skills.
• Knowledge of MS Office applications.

Responsibilities

• Coordinate customer communication throughout order-to-delivery by handling emails, notifying departments, monitoring production and providing shipment updates.
• Organize shipments by aligning Sales, Production Planning, Logistics and Finance with customer requirements.
• Enter export and import product orders accurately.
• Ensure proforma invoices are reviewed with customers and master data is up to date.
• Provide required export documents on time and manage orders within credit limits while coordinating logistics.
• Support planning activities with sales and production units to ensure smooth operations.

Skills

Bachelor's degree

Turkish (fluent)

English (fluent)

Strong communication skills

Problem-solving

Time management

Education

Bachelor's degree in related departments

Tools

MS Office

Job description

Sensient Technologies in Gebze is seeking a Customer Service Representative to manage order-to-delivery communications, coordinate shipments, and maintain export documentation. This role requires fluency in Turkish and English and is based onsite at our Gebze facility.

You will collaborate with Sales, Production Planning, Logistics and Finance to ensure timely deliveries and accurate order processing, while developing strong customer relationships and contributing to continuous process