Assistant Front Office Manager - Guest Experience Leader

Fairmont Hotels & Resorts; Fatih; On-site; TRY 320,000 - 420,000; Full time

Job summary

The Grand Tarabya Managed by Accor in Istanbul, Türkiye invites an enthusiastic Assistant Front Office Manager to lead the heart of our guest experience. You will guide the front office team, ensure efficient check-ins/outs, and uphold brand standards while driving service excellence.

You will mentor the team, manage rostering, and address guest concerns with empathy, contributing to a positive, inclusive culture within a fast-paced hotel environment.

Qualifications

• Previous experience as a hotel Duty Manager or similar front office leadership role.
• Passion for hospitality and delivering exceptional guest service.
• Strong communication and interpersonal skills.
• Organizational and problem solving abilities under pressure.
• Experience training and developing teams.
• Familiarity with Property Management Systems, Opera Cloud or similar.
• Knowledge of front office operations and guest resolution.
• Ability to analyze data for operational improvements.
• Proactive ownership mindset.
• Willingness to take on rotating shifts.
• Work authorization in Turkey.
• Multilingual abilities, English and Turkish preferred.
• Budget awareness and cost control mindset.

Responsibilities

• Lead and mentor the front office team, fostering a collaborative environment.
• Oversee daily front office operations, including check-ins, check-outs, reservations, and guest inquiries.
• Deliver exceptional guest service reflecting brand standards.
• Support team training, development, and rostering.
• Manage guest concerns and complaints with empathy and solutions.
• Utilize Opera Cloud to manage reservations, guest profiles, and reporting.
• Analyze front office metrics to identify improvement opportunities.
• Collaborate with departments for seamless guest experiences.
• Maintain accurate documentation and reports.
• Take ownership of initiatives enhancing guest satisfaction and team engagement.

Skills

Front Office Leadership

Guest Service

Communication Skills

Problem Solving

Team Development

Opera Cloud

Data Analysis

Tools

Opera Cloud

Job description

The Grand Tarabya Managed by Accor in Istanbul, Türkiye invites an enthusiastic Assistant Front Office Manager to lead the heart of our guest experience. You will guide the front office team, ensure efficient check-ins/outs, and uphold brand standards while driving service excellence.

You will mentor the team, manage rostering, and address guest concerns with empathy, contributing to a positive, inclusive culture within a fast-paced hotel environment.