Front Desk Concierge & Guest Experience Agent

ibis, ibis Styles, ibis budget; Tuzla; On-site; TRY 100,000 - 134,000; Full time

Job summary

Accor, operating ibis Istanbul Tuzla, is seeking a Receptionist to join the Front Office Department. You will welcome guests, manage check-in/check-out, handle inquiries, and coordinate with departments to ensure smooth hotel operations.

The ideal candidate will have hospitality experience, a good command of English, strong communication and interpersonal skills, and be a team player capable of handling shift work.

Qualifications

• Previous experience in the hospitality industry or receptionist position is preferred.
• Good command of English.
• Strong communication and interpersonal skills.
• Guest-oriented with a friendly, dynamic, and solution-focused approach.
• Team player with a positive attitude.
• Ability to work in a fast-paced environment and adapt to shift work.
• Good knowledge of MS Office programs.
• Experience with hotel management systems is an advantage.

Responsibilities

• Welcoming and assisting guests in a friendly and professional manner.
• Handling check-in and check-out procedures.
• Responding to guest requests and directing them to the relevant departments when necessary.
• Managing reservations, room assignments, and payment procedures in accordance with hotel standards.
• Handling telephone calls and email correspondence.
• Providing guests with accurate information about hotel services and facilities.
• Coordinating with other departments to ensure smooth hotel operations.
• Maintaining a high level of guest satisfaction and service quality.

Skills

English proficiency

Communication skills

Interpersonal skills

Team player

MS Office

Hotel management systems

Tools

MS Office

Hotel management systems

Job description

Accor, operating ibis Istanbul Tuzla, is seeking a Receptionist to join the Front Office Department. You will welcome guests, manage check-in/check-out, handle inquiries, and coordinate with departments to ensure smooth hotel operations.

The ideal candidate will have hospitality experience, a good command of English, strong communication and interpersonal skills, and be a team player capable of handling shift work.