Assistant Front Office Manager

Fairmont Hotels & Resorts; Fatih; On-site; TRY 320,000 - 420,000; Full time

Job summary

The Grand Tarabya Managed by Accor in Istanbul, Türkiye invites an enthusiastic Assistant Front Office Manager to lead the heart of our guest experience. You will guide the front office team, ensure efficient check-ins/outs, and uphold brand standards while driving service excellence.

You will mentor the team, manage rostering, and address guest concerns with empathy, contributing to a positive, inclusive culture within a fast-paced hotel environment.

Qualifications

• Previous experience as a hotel Duty Manager or similar front office leadership role.
• Passion for hospitality and delivering exceptional guest service.
• Strong communication and interpersonal skills.
• Organizational and problem solving abilities under pressure.
• Experience training and developing teams.
• Familiarity with Property Management Systems, Opera Cloud or similar.
• Knowledge of front office operations and guest resolution.
• Ability to analyze data for operational improvements.
• Proactive ownership mindset.
• Willingness to take on rotating shifts.
• Work authorization in Turkey.
• Multilingual abilities, English and Turkish preferred.
• Budget awareness and cost control mindset.

Responsibilities

• Lead and mentor the front office team, fostering a collaborative environment.
• Oversee daily front office operations, including check-ins, check-outs, reservations, and guest inquiries.
• Deliver exceptional guest service reflecting brand standards.
• Support team training, development, and rostering.
• Manage guest concerns and complaints with empathy and solutions.
• Utilize Opera Cloud to manage reservations, guest profiles, and reporting.
• Analyze front office metrics to identify improvement opportunities.
• Collaborate with departments for seamless guest experiences.
• Maintain accurate documentation and reports.
• Take ownership of initiatives enhancing guest satisfaction and team engagement.

Skills

Front Office Leadership

Guest Service

Communication Skills

Problem Solving

Team Development

Opera Cloud

Data Analysis

Tools

Opera Cloud

Job description

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

Job Description

We're looking for an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hotel team in Istanbul, Türkiye. This is an excellent opportunity for an experienced Duty Manager to step into a leadership role and further develop your skills while working alongside our Operations Manager and hotel leadership team. As Assistant Front Office Manager, you'll be at the heart of our guest experience, leading by example, supporting and developing your team, and ensuring the smooth day-to-day operation of the Front Office. You'll bring energy, fresh ideas, and a hands-on approach while helping to create a positive and inclusive team culture where every team member feels valued and supported.

• Lead and mentor the front office team, fostering a collaborative environment that encourages professional growth and development
• Oversee daily front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and attention to detail
• Deliver exceptional guest service by ensuring every interaction reflects our brand standards and creates memorable experiences
• Support team training, development, and rostering to ensure optimal staffing and service delivery
• Manage guest concerns and complaints with empathy and a solutions-focused approach, maintaining composure in fast-paced situations
• Utilize the Property Management System (Opera Cloud or similar) to manage reservations, guest profiles, and operational reporting
• Analyze front office metrics and performance data to identify opportunities for improvement and operational efficiency
• Collaborate with other departments to ensure seamless guest experiences and coordinated hotel operations
• Maintain accurate documentation, reports, and records in compliance with hotel procedures and standards
• Take ownership of initiatives and projects that enhance guest satisfaction and team engagement

Qualifications

• Previous experience as a hotel Duty Manager or in a similar front office leadership role
• Demonstrated passion for hospitality with a genuine commitment to delivering exceptional guest service
• Strong communication and interpersonal skills with the ability to lead by example and inspire a high-performing team
• Excellent organizational and problem-solving abilities, with the capacity to remain calm and solutions-focused in a fast-paced environment
• Proven experience supporting team training, development, and day-to-day operational management
• Proficiency with Property Management Systems, particularly Opera Cloud or similar platforms
• Knowledge of front office operations, procedures, and guest complaint resolution
• Ability to analyze data and generate insights to drive operational improvements
• A go-get-it attitude with confidence, initiative, and the ability to take ownership of responsibilities
• Bold and curious mindset with fresh ideas and a commitment to continuous improvement
• Flexibility to work a rotating schedule, including mornings, evenings, weekends, and public holidays
• Valid work authorization to work in Turkey
• Multilingual abilities are highly desirable, particularly English and Turkish
• Budget awareness and cost control mindset

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