Analyst, Processing Services

Johnson & Johnson; Fatih; On-site; TRY 250,000 - 380,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is recruiting a Processing Services Analyst based in Istanbul, Türkiye. The role supports end-to-end procurement, contract management, PR/PO, and payment processes with cross-functional collaboration across Finance, Procurement, and Compliance.

The analyst will own processing services channels, drive continuous improvement, and ensure compliance with company policies. Strong English and Turkish, plus SAP/ERP experience, are preferred.

Qualifications

• Bachelor's degree required or equivalent
• Experience in procurement, operations, shared services, or process management preferred
• Fluent in English and Turkish, both written and verbal
• Proficiency in Microsoft Excel; SAP/ERP experience helpful
• Strong analytical, planning, and organizational skills; ability to manage multiple priorities

Responsibilities

• Support end-to-end procurement, purchasing, and payment processes.
• Create, update, and maintain contract records and related documentation.
• Provide ICD contract support and guidance to business stakeholders.
• Create/update account definitions and master data in APEX and connected systems.
• Monitor PRs, POs, GRs, and invoice processing; escalate as needed.
• Manage open PO transactions, payment tracking, and invoice-PO mismatches.
• Process e-invoice portal transactions within deadlines.
• Prepare operational reports, dashboards, and basic trend analyses.
• Collaborate with Finance, Procurement, Compliance, and Business teams.
• Answer inquiries and provide process-related guidance.
• Deliver recurring cycle-based operational support (monthly crew).
• Ensure adherence to Johnson & Johnson policies and compliance.
• Support audits and documentation reviews; identify process improvements.
• Own Processing Services channels end-to-end; be a key contact for systems.
• Share ownership of Processing Services portfolio with counterpart analyst.
• Contribute to a Credo and Leadership Imperatives culture.

Skills

Analytical thinking

Planning

Organizational skills

Communication

Stakeholder management

Team collaboration

Multitasking

English Turkish bilingual

Education

Bachelor's degree

Tools

Excel

SAP

ERP systems

Job description

Job Function:

Procurement

Job Sub Function:

Contract & Processing Services

Job Category:

Professional

All Job Posting Locations:

Istanbul, Turkey

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for a Processing Services Analyst to be based in Istanbul, Türkiye.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Overall purpose of job:

The Processing Services Analyst will support the effective, timely, and compliant execution of procurement, contract management, purchase requisition and purchase order (PR/PO), and payment-related processes within Johnson & Johnson Innovative Medicine Türkiye. The role partners with cross-functional stakeholders across Finance, Procurement, Compliance, and the business to ensure operational excellence, process efficiency, and compliance with company policies and procedures. The successful candidate will also take ownership of Processing Services channels such as corporate credit card, mobile/data lines, and employee expenses, contribute to continuous improvement initiatives, and support the smooth execution of day-to-day business operations.

Job Description:

• Support end-to-end procurement, purchasing, and payment processes.
• Create, update, and maintain contract records and related documentation.
• Provide ICD contract support and guidance to business stakeholders.
• Create and update account definitions and related master data in APEX and connected systems.
• Monitor and follow up on Purchase Requisitions (PRs), Purchase Orders (POs), Goods Receipts (GRs), and invoice processing activities.
• Manage open PO transactions, payment tracking, invoice-PO mismatches, and RFI responses, escalating unresolved items to the appropriate owner.
• Process e-invoice portal transactions, including refunds, cancellations, and mismatched document handling, within statutory deadlines.
• Prepare operational reports, dashboards, and basic trend analyses to support business decision-making.
• Collaborate with internal stakeholders including Finance, Procurement, Compliance, and Business teams to ensure efficient process execution.
• Respond to operational inquiries and provide guidance on process-related activities.
• Deliver recurring cycle-based operational support activities, including monthly aCrew support.
• Ensure adherence to Johnson & Johnson policies, procedures, quality standards, and compliance requirements.
• Support audits and documentation reviews as required.
• Identify opportunities for process simplification and operational efficiency.
• Own Processing Services channels end-to-end, acting as key contact for related systems and providers.
• Share ownership of the Processing Services portfolio with the counterpart analyst, with responsibilities allocated in full or in part according to the operating structure and business needs.
• Contribute to a culture aligned with Johnson & Johnson Credo and Leadership Imperatives.

Requirements:

• Bachelor's degree
• Experience in procurement, operations, finance operations, shared services, or process management is preferred.
• Good command of English & Turkish, both written and verbal.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong analytical, planning, and organizational skills.
• Ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills.
• Team-oriented, proactive, and results-driven mindset.
• Experience with SAP and/or ERP systems is preferred.
• Knowledge of procurement and contract management processes is an advantage.
• Experience in reporting and data analysis is preferred.

The responsibilities outlined in this role description reflect the current operating model. As the Processing Services structure evolves, additional or alternative responsibilities of comparable nature and complexity may be assigned, including new key-contact roles, additional transaction channels, or expanded process ownership, in line with business needs.