Field Service Engineer

Johnson & Johnson; Fatih; On-site; TRY 300,000 - 460,000; Full time

Job summary

Johnson & Johnson Biosense Webster unit is seeking a Field Service Engineer to be based in Istanbul, Türkiye. The role involves on-site and remote support for Biosense Webster equipment, with a focus on installation, maintenance, and upgrades in the assigned territory.

Key duties include scheduling, preventive maintenance, troubleshooting, and building strong customer relationships while ensuring regulatory compliance and safety practices across visits.

Qualifications

• Proficiency in English and Turkish with strong communication and problem-solving skills.
• Experience with service management systems and digital multimeters is preferred.
• Willingness to travel frequently and hold a valid Class B driver's license.
• BSc in Electrical Engineering or related field preferred.

Responsibilities

• Provide on-site and remote technical support for Biosense Webster equipment within the assigned territory.
• Manage service schedules, perform preventive maintenance, troubleshoot equipment issues, and respond to emergency service requests.
• Build strong customer relationships, analyze satisfaction data, audit inventory, and maintain accurate records in the Service Management System.
• Ensure regulatory compliance, support incident investigations, maintain required healthcare vendor credentials, and follow all corporate health, safety, and environmental policies.

Skills

English

Turkish

Communication

Problem-solving

Education

BSc in Electrical Eng./related field

Tools

Digital multimeters

Service management systems

MS Office

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Supply Chain Engineering

Job Sub Function: Field Service Engineering

Job Category: Scientific/Technology

All Job Posting Locations: Istanbul, Turkey

Job Description:

Biosense Webster, Inc., a member of Johnson & Jons Family of Companies, is recruiting for a Field Service Engineer to be based in Istanbul, Türkiye.

At Biosense Webster, Inc. we have one goal — to ensure those with cardiac arrhythmias can live the lives they want. This means transforming the latest advancements in electrophysiology into a suite of tools that empowers physicians with a range of treatments for the best outcomes.

Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses and our global education centers, we work together to set new standards every day.

Learn more about Biosense Webster at www.biosensewebster.com and follow us on LinkedIn.

As the Field Service Engineer, you will:

• Provide on-site and remote technical support for the installation, maintenance, repair, and upgrade of Biosense Webster equipment within the assigned territory.
• Manage service schedules, perform preventive maintenance, troubleshoot equipment issues, and respond to emergency service requests.
• Build strong customer relationships, analyze satisfaction data, audit inventory, and maintain accurate records in the Service Management System.
• Ensure regulatory compliance, support incident investigations, maintain required healthcare vendor credentials, and follow all corporate health, safety, and environmental policies.

Requirements

• Proficiency in English & Turkish, with strong communication, organizational, problem-solving, and Microsoft Office skills.
• Familiarity with service management systems and standard test equipment, such as digital multimeters, is preferred.
• Strong commitment to safety, participation in incident investigations, and a customer-focused approach are required.
• Valid Class B driver’s license, ability to travel frequently by air, and flexibility for short-notice travel are required. The role is approximately 25% office-based and 75% field-based.
• No outstanding military service obligation for male candidates
• BSc degree in Electrical Engineering, Electrical and Electronics Engineering, Physics, or Biomedical Engineering is preferred.

Preferred Skills

• Critical Thinking
• Cross-Functional Collaboration
• Equipment Maintenance
• Execution Focus
• Inventory Management
• Lean Supply Chain Management
• Predictive Maintenance
• Process Improvements
• Product Improvements
• Project Engineering
• Safety-Oriented
• Science
• Technology
• Engineering
• and Math (STEM) Application
• Service Request Management
• Technical Credibility
• Technical Troubleshooting
• Technologically Savvy
• Work Order Management