Field Service Engineer

Biopharma Careers; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

Biosense Webster, Inc., a Johnson & Johnson company, is recruiting for a Field Service Engineer based in Istanbul, Türkiye. The role supports installation, maintenance, repair and upgrades of complex medical equipment across the assigned territory, with substantial field travel and on-site customer interaction.

You will work to ensure regulatory compliance, build strong customer relationships, and contribute to high-quality patient care through reliable device performance.

Qualifications

• Bachelor's degree or equivalent in Electrical/EE/Physics/Biomedical Eng.
• Proficiency in English and Turkish.
• Willingness to travel and valid driver's license.

Responsibilities

• Provide on-site and remote technical support for installation, maintenance, repair, and upgrade of Biosense Webster equipment.
• Manage service schedules, preventive maintenance, troubleshoot issues, and respond to emergency service requests.
• Build strong customer relationships, analyze satisfaction data, audit inventory, and maintain records in the Service Management System.
• Ensure regulatory compliance and support incident investigations; follow health, safety, and environmental policies.

Skills

English proficiency

Turkish proficiency

Communication

Organizational skills

Problem solving

Microsoft Office

Education

BSc in Electrical/EE/Physics/Biomedical Eng

Tools

Service management systems

Digital multimeters

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Field Service Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Istanbul, Turkey

Job Description:

Biosense Webster, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for a Field Service Engineer to be based in Istanbul, Türkiye.

At Biosense Webster, Inc. we have one goal, to ensure those with cardiac arrhythmias can live the lives they want. This means transforming the latest advancements in electrophysiology into a suite of tools that empowers physicians with a range of treatments for the best outcomes.

Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses and our global education centers, we work together to set new standards every day.

Learn more about Biosense Webster atwww.biosensewebster.comand follow us onLinkedIn.

Responsibilities:

• Provide on-site and remote technical support for the installation, maintenance, repair, and upgrade of Biosense Webster equipment within the assigned territory.
• Manage service schedules, perform preventive maintenance, troubleshoot equipment issues, and respond to emergency service requests.
• Build strong customer relationships, analyze satisfaction data, audit inventory, and maintain accurate records in the Service Management System.
• Ensure regulatory compliance, support incident investigations, maintain required healthcare vendor credentials, and follow all corporate health, safety, and environmental policies.

Requirements:

• Proficiency in English & Turkish, with strong communication, organizational, problem-solving, and Microsoft Office skills.
• Familiarity with service management systems and standard test equipment, such as digital multimeters, is preferred.
• Strong commitment to safety, participation in incident investigations, and a customer-focused approach are required.
• Valid Class B driver’s license, ability to travel frequently by air, and flexibility for short-notice travel are required. The role is approximately 25% office-based and 75% field-based.
• No outstanding military service obligation for male candidates
• BSc degree in Electrical Engineering, Electrical and Electronics Engineering, Physics, or Biomedical Engineering is preferred.

Preferred Skills:

• Critical Thinking
• Cross-Functional Collaboration
• Equipment Maintenance
• Execution Focus
• Inventory Management
• Lean Supply Chain Management
• Predictive Maintenance
• Process Improvements
• Product Improvements
• Project Engineering
• Safety-Oriented
• Science
• Technology
• Engineering
• Math (STEM) Application
• Service Request Management
• Technical Credibility
• Technical Troubleshooting
• Technologically Savvy
• Work Order Management