Airport Representative - Antalya, Side, Belek or Lara Beach

Jet2.com and Jet2holidays; Muratpaşa; On-site; TRY 355,000 - 425,000; Full time

Benefits offered by this job

Fully paid training

IT equipment provided

Monthly 1-to-1 meetings with Team Lead

Career growth across Jet2.com & Jet2H

Job summary

Jet2holidays Airport team seeks an Airport Representative to support customers during transfers to and from accommodation, delivering a welcoming airport experience. You will collaborate with internal and external partners, resolving queries using our in-house digital systems and ensuring memorable customer service.

The role requires flexibility with rosters, early starts, and weekend work. Local Turkish work rights are required and accommodation is expected in Antalya/Side/Belek/Lara Beach.

Qualifications

• Right to work documents for Turkiye
• Residence in Antalya/Side/Belek/Lara Beach with own accommodation
• Roster includes early starts, late finishes, split shifts & weekends
• Role involves standing and outdoors, especially in summer
• Customer service experience is a plus, must be solution oriented and comfortable with digital systems

Responsibilities

• Represent Jet2holidays in airport transfers and arrivals/departures
• Provide transfer and holiday information to customers; create welcome packs
• Work with internal and external partners to deliver VIP customer service
• Be part of a unified team to resolve queries using company digital systems

Skills

Customer service

Flexibility

Job description

As a valued member of our Jet2holidays Airport team, you’ll play a key role in supporting our customers on their transfers to/from their accommodation & create a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

• 34,925 TL Turkish Lira Net per calendar month
• 141.00 Turkish Lira Multinet per worked day
• Fixed Term contract (Until 31/10/26) via our by our third-party agency, who partner with us to deliver our service.
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays

What will I do?

As an Airport Representative, you’ll report directly to the Airport Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories
• Take Responsibility
• Be Present
• Represent Jet2holidays onboard transfers to/from the airport, in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.
• Work as One Team

What do I need?

• Right to Work Documents – As we employ on local contracts via our local agent, you will already hold full right to work documents for Turkiye.
• Accommodation & Travel – You will already be living in Antalya, Side, Belek or Lara Beach with your own accommodation. If you are living in one of our beach resorts, you can join our transfer services otherwise, you must be able to travel to the airport at any time, day or night.
• Flexibility – Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.
• Skills & Experience – Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to a short screening stage. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Talent Acquisition team.