VIP Airport Transfer Concierge

Jet2.com Limited; Bodrum; Hybrid; TRY 322,000 - 386,000; Full time

Benefits offered by this job

Fully paid training and IT equipment

Monthly 1-to-1 meetings with Team Lead

Career growth across Jet2.com & Jet2h0

Job summary

Jet2.com Limited, via its Jet2holidays brand, is seeking an Airport Representative in Bodrum to welcome customers, resolve queries, and coordinate with partners to ensure a memorable transfer experience. The role emphasizes friendly, proactive service and teamwork across the airport operations.

You will work outdoors, with flexible shifts, and use digital systems to support guest information and on-time service performance. Training is provided, with a fixed-term contract through a local agent.

Qualifications

• Customer service experience is a plus, but not essential.
• Solution oriented, friendly & positive, confident with digital systems.
• Physically demanding role with extended periods of standing and outdoor work.
• Right to work documents for Türkiye.

Responsibilities

• Greet customers with a warm Jet2holidays welcome and make their journey memorable from the start.
• Be a point of contact during disruptions and escalations to ensure timely, courteous resolutions.
• Represent Jet2holidays onboard transfers and in arrivals/departures areas, providing information and guidance.
• Collaborate with transfer providers and support operations to deliver a VIP customer experience.

Skills

Customer service

Digital systems

Flexibility

Communication

Problem solving

Tools

Digital systems

Job description

Jet2.com Limited, via its Jet2holidays brand, is seeking an Airport Representative in Bodrum to welcome customers, resolve queries, and coordinate with partners to ensure a memorable transfer experience. The role emphasizes friendly, proactive service and teamwork across the airport operations.

You will work outdoors, with flexible shifts, and use digital systems to support guest information and on-time service performance. Training is provided, with a fixed-term contract through a local agent.