Destination Manager - Antalya - Based in Side

Jet2.com Limited; Muratpaşa; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Local employment contract

Competitive salary with annual pay review

Discretionary management bonus scheme

Monthly Car Allowance

Coaching and development opportunities

14 days holiday entitlement per annum

Recommend a Friend bonus scheme

Job summary

A leading tour operator is seeking a Destination Manager based in Antalya to oversee operations, manage teams, and ensure exceptional customer service. Responsibilities include budget management, KPI achievement, and stakeholder collaboration. Ideal candidates should have extensive management experience, excellent communication skills, and preferably Turkish language proficiency. Applicants must have the right to work in Türkiye and a valid driving license, with a commitment to delivering outstanding vacation experiences.

Qualifications

• Previous management experience in Holiday or Cruise Operations role required.
• Experience leading and managing large operational teams is essential.
• Proven track record of delivering results and managing budgets.
• Preferable Turkish language skills.
• Full right to work in Türkiye.

Responsibilities

• Manage planning, budgeting, and delivery of the Jet2holidays service across Antalya.
• Work with local agents and senior UK stakeholders to achieve KPIs.
• Lead and support team operations and ensure service level agreements are met.
• Lead by example, conduct regular team meetings and coaching for Team Leaders; deliver targeted training.
• Propose key business decisions using MI and local destination knowledge.
• Monitor, manage and report operational disruptions affecting the Jet2holiday experience.
• Drive a culture of exceptional customer service across airport and resort operations.

Skills

Management experience

Stakeholder management

Data analysis skills

Excellent communication

Turkish language skills

Job description

Destination Manager - Antalya - Based in Side

Join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holiday!

We have a fantastic opportunity to join Jet2holidays as a Destination Manager. As one of our valued Destination Managers, you will play a vital part in managing our operations across the Antalya region arriving through Antalya Airport.

Primarily based in our Side office, you will hold the most senior position in destination, coaching, developing and overseeing your direct report Resort Managers & Team Leaders who manage their respective teams of Customer Helper-Representatives in the resort and airport operations.

You will ensure your full team are delivering outstanding customer service and enhancing our customers holiday experience both in the airport and resorts. You will work as one team with internal & external suppliers and stakeholders to take responsibility for your teams' performance using Management Information (MI) and our in-house digital systems.

We offer our valued colleagues a range of benefits including:

• Local employment contract
• Competitive salary, with annual pay review
• Discretionary management bonus scheme
• Monthly Car Allowance
• Coaching, development & career progression across Jet2.com & Jet2holidays
• 14 days holiday entitlement per annum
• Recommend a Friend bonus scheme

What will you do in the role?

Reporting into the Regional Manager you will have overall responsibility for managing the planning, budgeting and delivery of the Jet2holidays service across Antalya, producing strong performance and results ensuring you:

• Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.
• Managing costs and delivering against your budget and customer service metrics.
• Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations.
• Manage the performance of your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings with your Team Leaders.
• Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge.
• Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.
• Leading by example displaying role model behaviours and company values in managing and delivering your operation.

What will I need?

The successful candidate will have previous management experience in a similar Holiday or Cruise Operations role. You will possess experience of leading and managing large operational teams, ideally including Team Leader level. With a proven track record of delivering results and managing budgets, you will be able to make considered decisions in tight timeframes. An effective communicator, preferably with Turkish language skills, you will have excellent stakeholder management skills and the ability to effectively use and interpret data and MI, as well as being IT literate.

As we employ on local employment contracts, you will already hold the full right to work documentation required for Türkiye. Due to the level of travel required in the role, you will be required to hold a full and valid driving licence and have your own car. Business Travel expenses are reimbursed.

Apply today to join the UK’s number One Tour Operator! Once your application has been reviewed, you will be contacted by our Jet2holidays recruitment team to advise you of next steps.

We look forward to your application & the start of your career with Jet2holidays!