Air Freight Operations Executive

Onelogtr; Kadıköy; Remote; TRY 350,000 - 550,000; Full time

Job summary

OneLogTr is seeking a full-time Air Freight Operations Executive. This remote role is based in Kadikoy and involves coordinating daily air freight shipments, booking cargo space, preparing export-import documentation, and ensuring regulatory compliance.

The role requires strong communication and customer service skills, knowledge of air freight processes, and the ability to work independently in a fast-paced environment. Collaboration with internal teams to optimize service quality is essential.

Qualifications

• Strong communication with customers, airlines and internal teams.
• Customer service experience for inquiries, expectations and issues.
• Knowledge of export-import and air freight processes and basic regulatory requirements.
• Training and mentoring abilities for new team members.
• Experience in logistics, air freight or supply chain operations, preferably international.
• Strong organizational and time-management skills with attention to documentation.
• Ability to work independently, manage priorities, and collaborate in a fast-paced team.
• Proficiency with common office software and logistics systems; language skills are a plus.

Responsibilities

• Coordinate and monitor daily air freight shipments.
• Book cargo space and prepare export-import documentation.
• Ensure compliance with relevant regulations and maintain records in systems.
• Liaise with airlines, agents and customers for shipment updates and issue resolution.
• Support rate and quotation processes and contribute to process improvements.

Skills

Communication skills

Customer service skills

Logistics/air freight knowledge

Training and mentoring

Time management

Attention to detail

Team collaboration

Additional language skills

Education

Education in logistics, engineering or related field

Tools

Office software

Logistics systems

Job description

Role Description This full-time Air Freight Operations Executive role at OneLogTr is a remote position based in Kadikoy. The role involves coordinating and monitoring daily air freight shipments, including booking cargo space, preparing export-import documentation, and ensuring compliance with relevant regulations. The Air Freight Operations Executive will liaise with airlines, agents, and customers to provide shipment updates, resolve operational issues, and ensure on-time delivery. Responsibilities include maintaining accurate records in operational systems, supporting rate and quotation processes, and collaborating with internal teams to optimize service quality. The role also includes contributing to process improvements, supporting the onboarding and training of team members, and upholding safety and quality standards.

Qualifications

• Candidates should possess strong Communication skills to interact effectively with customers, airlines, and internal teams, both verbally and in writing.
• Candidates should possess solid Customer Service skills to handle inquiries, manage expectations, and resolve shipment-related issues in a professional and timely manner.
• Candidates should possess Export- Import and Freight operations skills, including knowledge of air freight processes, documentation, and basic regulatory requirements.
• Candidates should possess Training and mentoring abilities to support new team members and contribute to continuous improvement in operational practices.
• Relevant experience in logistics, air freight, or supply chain operations, preferably in an international environment.
• Strong organizational and time-management skills, with attention to detail and accuracy in documentation and data entry.
• Ability to work effectively , manage priorities independently, and collaborate in a fast-paced team environment.
• Proficiency with common office software and logistics systems; additional language skills are an advantage.
• Education in logistics, engineering or a related field is preferred but equivalent practical experience will be considered.