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Retail Supervisor
Job summary
A leading retail company in Singapore seeks a supervisor to manage frontline staff. Responsibilities include motivating team members, driving sales initiatives, and ensuring compliance with operational policies. Candidates should have GCE 'O' Level, prior experience in cosmetic sales, and excellent communication skills. This role requires working retail hours, including weekends and public holidays.
Qualifications
- Prior experience in cosmetic and perfume sales in a supervisory capacity.
- Experience in travel retail background preferred.
- Dependable leader with proven sales records.
Responsibilities
- Manage all frontline staff and motivate team members.
- Prepare sales reports and forecasts for assigned terminal.
- Conduct stock take exercises and manage inventory levels.
Skills
Education
Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.
Manage all Frontline Staff assigned
Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
Assist Retail Manager / Senior Retail Manager on recruitment needs
Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
Handle rostering and manpower planning
Sales Reports and Targets
Prepare all required sales reports and forecasting for assigned terminal
Customer Service
Work closely with Customer Service Team to manage and resolve customer-related feedback
Store Management
Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
Ensure sufficient stocks of products and other requirement items
Work closely with related Departments to review Visual Merchandising and product display
Ensure all Incidents in store are duly reported and handled
Work with Security Team on STEB & LAGS regulations
Any other duties as per assigned
KEY REQUIREMENTS & COMPETENCIES
Minimum GCE ‘O’ Level
Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
Experience in travel retail background preferred
Excellent communication and interpersonal skills
Strong customer service mentality, proactive and willing to learn attitude
Dependable Leader with the proven sales records
Bilingual, with the ability to speak third language an added advantage
Able to perform retail operational hours, including weekends and public holidays
Bilingual, with the ability to speak third language an added advantage
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.