Operations Manager - Service

Hitachi Vantara Corporation; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A global technology leader in Singapore is seeking an experienced professional to enhance Service Operations. The ideal candidate will have a Bachelor's degree in electrical engineering and over 15 years of experience in Electrification and Power Generation. Responsibilities include developing high-quality service delivery standards and driving financial performance, as well as fostering customer relationships. This position offers comprehensive benefits including medical plans and insurance.

Benefits

Employer-sponsored medical plan (including dental care and optical)

Central Provident Fund (CPF)

Group Term Life insurance

Group Personal Accident insurance

Group Business Travel insurance

Hospitalization Insurance

Qualifications

• 15+ years of experience in Electrification, Power Generation, or Power Transmission & Distribution with knowledge in Transformers.
• Ability to work in a fast-paced, dynamic environment.
• Record of complex project implementation.

Responsibilities

• Develop and execute plans to enhance Service Operations.
• Ensure high-quality service delivery through standards and procedures.
• Monitor and analyse service metrics for improvement.

Skills

Customer focus

Analytical abilities

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in electrical engineering or equivalent

Job description

Overview

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers and partners to holistically manage the asset lifecycle—from start-of-life (Install & Commission), through services designed to strengthen operational-life (Upgrade, Repair & Extend), to end-of-life activities (Replace & Decommission). Services can be procured stand-alone or as part of an EnCompass partnership. The net-zero transition begins with the Installed Base and we continue to innovate across our Sustain & Decarbonize category, which includes our made-for sustainability offerings.

What you’ll do

• You will develop and execute plans to enhance Service Operations, aligning with business objectives through cross-functional collaboration.
• You will ensure high-quality service delivery, developing and implementing standards, policies, and procedures.
• You will monitor and analyse service metrics, identifying areas for improvement, cost savings, and efficiency gains. Implement corrective actions to enhance service quality.
• You will foster a culture of teamwork, continuous improvement, and operational excellence within Service Operations and across the organization.
• You will oversee Service team's financial performance, driving revenue growth and achieving financial objectives. Uphold Hitachi Energy\'s core values of safety, quality, and integrity, promoting a culture of service integrity and capability development.
• You will provide operational expertise and support to Sales/Tender team, enhancing sales opportunities through technical input and schedule optimization.
• Identify and mitigate risks throughout execution, ensuring timely and effective risk management.
• You will develop and maintain strong relationships with key customers and stakeholders, addressing their needs and concerns promptly. Implement customer feedback mechanisms to continuously improve service delivery.

Your background

• Bachelor’s degree in electrical engineering, or equivalent
• 15+ years of experience in Electrification, Power Generation, or Power Transmission & Distribution, with knowledge in Transformers and High-Voltage equipment is essential
• Strong customer focus and result oriented
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Complex project implementation record

Benefits and more

• Employer-sponsored medical plan (inc. dental care and optical).
• Central Provident Fund (CPF).
• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance.
• Hospitalization Insurance.
• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

Benefits are subject to the respective plan rules.

Accommodation and accessibility

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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