Retail Supervisor

Shilla Travel Retail Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur du retail recherche un superviseur pour diriger une équipe de frontliners. Le candidat idéal aura une passion pour les cosmétiques et la vente au détail, avec une expérience en gestion d'équipe. Les responsabilités incluent la gestion des performances de vente, la préparation de rapports et la collaboration étroite avec le service client pour garantir une satisfaction optimale des clients.

Qualifications

• Expérience préalable en vente de cosmétiques à un poste de supervision.
• Bilingue, capacité à parler une troisième langue est un avantage.
• Maîtrise des heures opérationnelles de détail, y compris les week-ends.

Responsibilities

• Gérer le personnel assigné, motiver et guider les membres de l'équipe.
• Préparer des rapports de vente et des prévisions pour le terminal assigné.
• Effectuer des exercices de stock, surveiller les niveaux de stocks.

Skills

Communication

Service client

Leadership

Education

GCE 'O' Level

Job description

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Manage all Frontline Staff assigned

• Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
• Assist Retail Manager / Senior Retail Manager on recruitment needs
• Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
• Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
• Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
• Handle rostering and manpower planning

Sales Reports and Targets

• Prepare all required sales reports and forecasting for assigned terminal
• Customer Service
• Work closely with Customer Service Team to manage and resolve customer-related feedback

Store Management

• Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
• Ensure sufficient stocks of products and other requirement items
• Work closely with related Departments to review Visual Merchandising and product display
• Ensure all Incidents in store are duly reported and handled
• Work with Security Team on STEB & LAGS regulations
• Any other duties as per assigned

KEY REQUIREMENTS & COMPETENCIES

• Minimum GCE ‘O’ Level
• Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
• Experience in travel retail background preferred
• Excellent communication and interpersonal skills
• Strong customer service mentality, proactive and willing to learn attitude
• Dependable Leader with the proven sales records
• Bilingual, with the ability to speak third language an added advantage
• Able to perform retail operational hours, including weekends and public holidays
• Bilingual, with the ability to speak third language an added advantage