Retail jobs in Singapore

Posting Date: 8 Apr 2025

Location: Singapore (City Area), SG, 048624

Company: United Overseas Bank Ltd

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.

We are building and expanding the best digital bank in ASEAN. Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

TMRW (pronounced as “tomorrow”) empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities.

Since launch, TMRW has won many awards including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials. As we enter our next phase of growth, we are looking for entrepreneurial and open-minded team players who are keen to learn, enjoy taking on multiple roles, and willing to step out of your comfort zone. You will be the catalyst of change for UOB and be part of our exciting roadmap in the next chapter of growth. Get ready for an exciting career path in a start-up environment that is diverse and fast-paced.

Work collaboratively with Digital Platform Lead and Function Lead for end-to-end implementation of digital platform capabilities for TMRW across the region.

• Serve as a key point of contact – Creating and maintaining cross-departmental relationships from users, service provider, technology, and operations team for the Digital Platform capabilities implementation.
• Assist in the development of the overall Digital Platform strategy for TMRW.
• Assist Function Lead in leading and managing end-to-end lifecycle of the project from preparing business case, finalizing requirements gathering, approvals, estimation, and coordination with technology teams and business users.
• Help define the key performance SLAs for the service provider to successfully deliver the digital service ambitions for TMRW.

Work collaboratively with Digital Platform Lead and Function Lead to build and handle operational management requirements for digital platform capability deployment.

• Conduct customer and staff immersions to synthesize insights.
• Design, develop and implement new journeys for the respective domains.
• Independently identify new use cases and improvements within the journey.
• Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys and suggest improvement opportunities.
• Articulate requirements by ensuring compliance with user story format and maintaining high quality.
• Ensure alignment of new journeys across different countries.
• Manage and refine the product backlog and enhance the team's expertise through key insights.
• Gather and incorporate feedback and improvements from various teams.
• Ensure backlog items meet the Definition of Ready (DoR) for roadmap discussions.

Insights Generation:

• Gather insights from various sources including market trends, customer feedback, and internal analytics.
• Provide actionable insights that inform and support strategic decision-making processes.
• Develop and maintain an organized insights library to enhance team knowledge.

• Bachelor’s Degree
• PMP, Design thinking/LEAN methodology, Agile certifications preferred
• 8 – 10 years of experience
• Experience in driving digital capabilities implementation.
• Strong understanding of agile methodologies and proficiency in using product management tools (e.g., JIRA, Confluence).
• Strong understanding of digital service interactions models.
• Good understanding of the consumer banking landscape.
• Experience in customer immersions, journey mapping and design.
• Must demonstrate strong analytical, problem solving, communication and creative skills.

UOB is an equal opportunity employer. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.